Inside Sales

CERTEX USA is a well-established provider specializing in rigging, lifting, and material handling equipment and services. Located in West Sacramento, the company serves a wide range of industries by supplying high-quality products and expert solutions tailored to meet customer needs. With a strong commitment to safety, innovation, and customer satisfaction, CERTEX USA has built a reputation as a trusted partner for businesses requiring reliable lifting and rigging equipment. The company emphasizes a positive work environment and a collaborative team spirit to support employee growth and company success.

As an Inside Sales/Customer Service Representative at CERTEX USA, you will become a vital member of the sales team, responsible for both generating new business and maintaining existing customer relationships. This full-time position offers a competitive hourly pay range of $22 to $24, along with opportunities for monthly profit-sharing and comprehensive benefits. Your role involves assessing customer requirements, producing detailed quotes and proposals, preparing contracts, and ensuring customers receive timely and accurate information regarding products and inventory. Success in this position requires keeping up-to-date with the latest product information through ongoing communication with vendors and manufacturers. You will be actively engaged in cross-selling, upselling, and adding value by promoting additional products and solutions tailored to customer needs.

The position demands strong communication skills to effectively provide technical and product information. You will build meaningful relationships with customers to encourage loyalty and trust, and follow up after sales to resolve any concerns, enhancing overall customer satisfaction. In addition to sales duties, you will assist with shipping, receiving, and inventory processes, contributing to smooth warehouse operations. The role requires excellent organizational skills, attention to detail, and strong time management to meet personal and company goals within a dynamic distribution environment.

Working at CERTEX USA means operating in both office and warehouse settings, utilizing standard office equipment like computers, phones, and copiers. This role usually requires minimal travel, primarily to various work sites or for training purposes. The company values employees who demonstrate persistence, energy, entrepreneurial spirit, and the ability to work independently as well as part of a team. Strict adherence to safety procedures and company policies is mandatory, including the use of personal protective equipment in production areas.

This career opportunity is ideal for individuals with at least two years of customer service and industrial or commercial sales experience, who hold an associate degree or equivalent experience, and who bring a professional and courteous demeanor to their daily work. CERTEX USA fosters a supportive work environment with benefits including medical, dental, and vision insurance, vacation and sick leave, holidays, 401k matching, and more. Join CERTEX USA and contribute to a company dedicated to excellence, safety, and customer-focused solutions in the lifting and material handling industry.