Biltmore Company logo

Inn - Food Runner Library Lounge - Reserve

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $10.50 - $15.75
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Shift Differentials
retirement plans

Job Description

The Biltmore is a renowned full-service restaurant and hospitality establishment known for its exceptional dining experiences and commitment to world-class guest service. Established with a rich history of excellence, the Biltmore offers a dynamic and energetic work environment where staff members are valued for their dedication to quality and teamwork. Operating within a vibrant atmosphere, the Biltmore caters to both local patrons and tourists, offering them an unforgettable culinary journey and outstanding customer service. The team at the Biltmore is passionate about maintaining the highest standards in food preparation, beverage service, and guest interaction, ensuring each visitor leaves with a memorable experience.

The role of a Food Runner at the Biltmore is an integral part of the restaurant's operation, playing a crucial role in supporting servers, supervisors, and kitchen staff to deliver exceptional food and beverage service. This position involves timely and accurate delivery of food orders to guests, proper organization of orders, as well as ensuring that guests' needs are anticipated and met with courtesy and efficiency. The Food Runner is responsible for pulling and traying up food orders, maintaining cleanliness in dining and kitchen areas, and assisting with stocking condiments and other guest-requested items. A typical schedule for this role generally falls between 11am to 7pm or 3pm to 11pm, with a requirement for weekend availability to accommodate the restaurant's peak service periods. Candidates for this position should expect a fast-paced environment that demands excellent physical stamina, attention to detail, and strong communication skills. By joining the Biltmore's team as a Food Runner, individuals become an essential part of an esteemed hospitality team, dedicated to enhancing guest experiences through seamless service and effective teamwork. This is a fantastic opportunity for individuals looking to advance their career in the hospitality industry while working in a supportive and rewarding environment.

Job Requirements

  • Lift, carry, push and pull 25-50 pounds
  • endure standing, walking, kneeling, stooping, bending and reaching during shifts
  • ability to stand and walk for extended periods
  • willingness to work indoors and outdoors with variable temperature, weather, noise, fumes, dust and chemicals
  • must have weekend availability

Job Qualifications

  • Previous guest or customer service experience preferred
  • knowledge of or prior experience in full-service restaurant
  • commitment to world class guest service
  • ability to work as part of a dynamic, guest-service oriented team
  • outstanding attention to detail
  • strong organizational and time management skills
  • proactive and able to take initiative
  • ability to anticipate and understand guest needs
  • ability to work under pressure in a fast-paced environment

Job Duties

  • Deliver the correct food items promptly and accurately to guests
  • offer appropriate condiments table side with courses
  • anticipate guests needs and maintain positive guest relations
  • monitor and maintain cleanliness and sanitation of work areas
  • communicate guests requests to servers, kitchen staff and bartenders
  • maintain knowledge of table and seat numbers, section assignments and proper table set-up
  • comply with all service, kitchen procedures, food safety regulations and company policies

Job Criteria

Experience

Entry Level (1-2 years)


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