Inn - Food Runner Library Lounge - Flex

The Biltmore is a renowned full-service restaurant known for its exceptional food and beverage offerings and commitment to delivering world-class guest experiences. As a premier dining establishment, it combines impeccable service standards with a welcoming atmosphere, making it one of the most sought-after dining destinations. The restaurant emphasizes teamwork, attention to detail, and anticipates guest needs to provide efficient and courteous service, ensuring an enjoyable visit every time.

The Food Runner role at the Biltmore is a vital position dedicated to supporting servers, supervisors, and kitchen staff in delivering quality dining experiences. This part-time flex position involves working an average of 20 to 29 hours per week, typically scheduled between 11am to 7pm or 2pm to 10pm, with weekend availability required. Food Runners assist primarily by organizing and pulling food orders, traying up dishes, and delivering meals timely and accurately to guests. Additionally, they contribute to overall dining room cleanliness, stock maintenance, and provide support wherever needed within the service team.

In this role, Food Runners must be proactive and attentive, always anticipating guests’ needs and responding promptly to create positive interactions. Their duties extend to monitoring sanitation and cleanliness standards in dining and kitchen service areas, supporting hosts, bartenders, and servers with stocking condiments, folding napkins, and clearing soiled dishes. Food Runners are also expected to understand table and seat numbers, proper table setup, and operational policies to maintain seamless service flow.

Safety and regulatory compliance are critical components of this position. The Food Runner must be well-versed in health, sanitation, and food safety regulations, along with Biltmore and state liquor laws ensuring responsible service. Physical stamina is required as the role involves standing, walking, lifting up to 50 pounds, and working under variable weather conditions both indoors and outdoors.

Overall, the Food Runner position is ideal for individuals passionate about guest service and hospitality, aiming to contribute to a high-performing team within a prestigious restaurant environment. It offers a dynamic work schedule, valuable experience in full-service dining, and an opportunity to be part of a team that prioritizes excellence and guest satisfaction.