Injury Adjuster

USAA is a leading financial services group dedicated to serving the military community and their families, offering a comprehensive range of financial products including insurance, banking, and investment services. Founded in 1922 by a group of Army officers, USAA's mission is centered on empowering its members to achieve financial security through highly competitive products, exceptional customer service, and trusted financial advice. Recognized for its strong commitment to the military community, USAA serves millions of current and former military members and their families, making it one of the most respected companies in the insurance and financial services sectors. The company prides itself on its culture defined by core values such as honesty, integrity, loyalty, and service, which shape how team members treat each other and the members they serve.

This particular opportunity at USAA is for a dedicated Injury Adjuster role. This role entails handling non-attorney involved soft tissue bodily injury claims and associated auto physical damage claims, ensuring claims are managed within defined guidelines and in compliance with state laws and regulations. The Injury Adjuster plays a crucial role in delivering concierge-level service by setting appropriate expectations, providing proactive communication, expert advice, and demonstrating compassion toward members. This position is a hybrid work arrangement requiring the individual to be physically present in the office three days per week, with work locations available in San Antonio, TX; Chesapeake, VA; Colorado Springs, CO; Phoenix, AZ; and Tampa, FL.

As an Injury Adjuster, the incumbent will be responsible for identifying and managing risks related to business activities and their role, following established risk and compliance policies, and adjusting soft tissue and auto physical damage claims. Key responsibilities include investigating claims, determining legal liability, negotiating settlements within authority limits, and clearly documenting all actions and decisions taken in the claims process. The role also involves advising members on the next steps and collaborating with team members and external vendors to facilitate timely claims resolution. This position may occasionally support workload surges and emergency operations, such as catastrophe response.

Candidates chosen for this role will need to have a high school diploma or GED, with at least one year of injury or auto liability adjusting experience involving complex vehicle physical damage claims. USAA requests the acquisition and maintenance of an insurance adjuster license within 90 days of employment. Preferred qualifications include two or more years of auto liability or casualty adjusting experience, experience with complex or multi-vehicle liability claims, ongoing professional development in insurance, a bachelor’s degree or higher, and U.S. military experience or ties to the military community as a spouse or domestic partner.

USAA offers a competitive compensation package with a salary range for this position between $57,970 and $103,870, determined by experience and market data specific to the location. In addition, performance-based pay incentives may be available. The company emphasizes a work environment that supports active-duty military spouses with flexible remote or hybrid work options according to policy and business needs. USAA is an equal opportunity employer committed to diversity and inclusion, offering an array of best-in-class benefits to support its employees' physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension plans, life insurance, parental benefits, adoption assistance, paid time off with holidays, and paid volunteer hours, along with several employee wellness programs and career path planning resources. Applications for this position are accepted on a rolling basis and remain open until filled, inviting interested candidates to apply promptly. USAA does not provide visa sponsorship for this role, thus candidates requiring immigration support are encouraged not to apply.