Job Overview
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
pharmacy coverage
Life insurance
accidental death and dismemberment insurance
Disability insurance
Employee assistance program
401(k) retirement plan
Paid Time Off
Paid holidays
Job Description
HCL Technologies is a global IT services company known for delivering innovative technology solutions that enable digital transformation and business success for its clients. With a strong presence in multiple industries, HCL embraces a culture of continuous learning, customer-centricity, and collaboration. The company is committed to providing equal employment opportunities and fostering an inclusive workplace where diverse talent can thrive.
This opportunity is for a Field Service Operations (FSO) Onsite Support Technician who will play a vital role in delivering exceptional technical support and customer service directly to end-users either onsite or at the desk. The ideal candidate w... Show More
This opportunity is for a Field Service Operations (FSO) Onsite Support Technician who will play a vital role in delivering exceptional technical support and customer service directly to end-users either onsite or at the desk. The ideal candidate w... Show More
Job Requirements
- Minimum education of a high school diploma or equivalent
- minimum of three years experience in field services or support technician roles
- technical knowledge of installing and configuring hardware and software
- strong customer service and communication skills
- ability to manage ticket queue and resolve issues within service level agreements
- proficiency in end-user security and compliance procedures
- capability to work collaboratively within a team environment
- willingness to work on-call support outside regular business hours
- physical ability to lift up to 30 lbs at waist level
- flexibility to travel to remote locations as needed
Job Qualifications
- BS/BA in computer science, information systems, or equivalent combination of education and experience
- one to three years of experience in service delivery and hardware/software configuration troubleshooting
- experience with various desktop systems and operating systems
- excellent customer service orientation and verbal communication skills
- experience supporting Windows operating systems, MS Office, VPN, local and network printing, notebooks and mobile devices
- ability to install and troubleshoot a wide range of applications
- strong analytical thinking and problem-solving ability
- CompTIA A+ certification or equivalent
- flexibility for travel to remote sites
- ability to lift up to 30 lbs at waist level
Job Duties
- Provide customer-facing end-user support
- install and configure desktops, laptops, mobile devices, and associated peripherals
- perform break-fix, desk side support, IMACD's, data migration, and refreshes
- perform onsite updates, configuration changes, or software installations
- provide onsite technical assistance to end users
- identify potential issues impacting end-user experience and take preventive action
- manage ticket queue and ensure timely resolution and closure of tickets
- coordinate with vendors for warranty repair and replacement
- perform end-user support related security, controls, and compliance tasks
- coordinate with Level 3 support groups and project teams
- provide IT support for on-site or off-site events and meetings
- provide IT support for disaster recovery and emergency response
- provide on-call support outside business hours on a rotational basis
- provide hands and feet support for network data and voice devices
- perform installation and configuration of IP, wireless, analog, and digital phones
- test and punch cables for IP and TDM phones
- update inventory of phones, peripherals, system cards, circuit inventory, and vendor details
- coordinate with local vendors, ISPs, OEMs, channel partners, and teams
Job Location
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