Information Desk Concierge - FT Evening

Teaneck, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $18.00 - $22.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

prescription drug coverage

401(k) matching

Tuition Reimbursement

Paid Time Off

flexible spending accounts

Life insurance

Free on-site parking

Job Description

Holy Name Medical Center is a distinguished healthcare institution located in New Jersey, renowned for being the state's only independent Catholic health system. With nearly a century of tradition in medical excellence, Holy Name comprises a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. This broad spectrum of facilities empowers Holy Name to deliver comprehensive care that transcends conventional medicine, embracing faith, compassion, and education. The center is committed to holistic healing that nurtures the body, mind, and soul, reflected in its multi-faceted approach including prevention, diagnosis, treatment, rehabilitation, and wellness. Underpinned by the legacy of the Sisters of St. Joseph of Peace, the hospital fosters a culture of compassion, innovation, and patient-centered service, powered by some of the region’s leading medical minds. Holy Name is driven by a mission not only to heal but to innovate continuously, ensuring that every patient receives individualized attention and the highest quality care possible.

The Information Desk Concierge role at Holy Name Medical Center provides a critical first point of contact for patients, visitors, vendors, and staff, embodying the institution’s commitment to exceptional service and compassionate care. This position is essential in ensuring a seamless and welcoming environment where guests feel valued and well-supported from the moment they enter the hospital. The concierge will greet visitors warmly, provide accurate information, issue visitor passes, validate patient parking, and assist with navigation throughout the hospital’s complex facilities, thus playing a pivotal role in enhancing the patient and visitor experience. Additionally, the role involves handling inquiries, directing shipments and vendors, distributing badges, and maintaining an updated schedule of hospital events. The concierge upholds confidentiality and HIPAA compliance, exemplifies professionalism, and maintains adherence to hospital policies such as dress code and safety regulations. This full-time or part-time position offers compensation in the range of $18.00 to $22.00 per hour, factoring in experience, education, and internal equity considerations. Holy Name extends a comprehensive benefits package to its employees, reflecting its dedication to the wellbeing and growth of its team members. This position not only demands excellent customer service capabilities and the ability to manage stressful situations with tact but also offers an opportunity to contribute meaningfully to an institution committed to healing and innovation.

Job Requirements

High school diploma or equivalent experience required
4-6 years two to four years working experience dealing with the public required
Ability to interact with patients, family members and Holy Name clinical and non-clinical staff in a professional manner, maintaining tact and courtesy at all times
Must possess excellent communication skills
Personable and professional telephone presence
Able to handle patient confidential information with sensitivity and adhere to hospital's HIPPA and privacy practices
Deal well with stressful situations
Data entry and computer knowledge preferred

Job Qualifications

High school diploma or equivalent experience
Two to four years working experience dealing with the public
Ability to interact with patients, family members and Holy Name clinical and non-clinical staff in a professional manner maintaining tact and courtesy at all times
Must possess excellent communication skills
Personable and professional telephone presence
Able to handle patient confidential information with sensitivity and adhere to hospital's HIPPA and privacy practices
Deal well with stressful situations
Data entry and computer knowledge preferred

Job Duties

Demonstrate a courteous, professional, understanding and compassionate demeanor when interacting with patients, staff, visitors, physicians and others while ensuring confidentiality
Greets all incoming people in a friendly manner, both in words and with a welcoming smile and provides all patient visitors with passes and accurate easy to follow directions
Validate parking passes for patients
Navigate and escort patient and/or visitors to their desired destination
Answers telephone calls with accurate information in a courteous and professional manner
Directs vendors and shipment deliveries to appropriate entrance for admittance, check appointment for all visiting vendors
Distribute necessary paperwork and vendor ID badges
Provide scrub badges for necessary personnel to OR Department
Maintains an updated calendar of hospital meetings and/or events to direct participants accurately
Identifies and communicates patient experience issues and/or concerns to appropriate hospital personnel and/or Supervisor for resolution
Demonstrates compliance with hospital dress code by being well groomed, wearing HNMC Identification and department uniform
Observes policy regarding fire and safety regulations infection control, smoking restrictions, telephone usage, breaks and performs related duties as assigned
Trains and provides updates to volunteers and new staff who are assigned
Monitor and supply inventory updates for information desk
Distribution of volunteer lunch/snack tickets