Information & Guest Services Representative - Part Time

Hackensack Meridian Health is a leading healthcare organization committed to delivering exceptional care and improving the quality of life for its patients and community. Rooted in a culture of connection, collaboration, and continuous improvement, Hackensack Meridian Health prides itself on fostering a supportive and inclusive environment where every employee is valued as a crucial team member. With comprehensive, competitive benefits and a focus on community impact, the organization continually advances its mission to transform healthcare and be a leader in positive change across the medical industry.

The position of Information and Guest Services Representative at Hackensack Meridian Health plays a vital role in enhancing the patient and visitor experience. This part-time flex shift role is centered around welcoming and assisting guests, responding to inquiries, providing accurate directions, and maintaining a professional and inviting atmosphere in the lobby areas. The representative acts as the first point of contact for visitors, ensuring their needs are met with courtesy and efficiency while upholding the Medical Center's visitor policies and procedures. The role demands excellent communication skills, a friendly and helpful demeanor, and the ability to handle multiple tasks while maintaining meticulous attention to detail.

The Information and Guest Services Representative is also responsible for distributing visitor passes according to established policies, assisting vendors, coordinating deliveries, and facilitating the smooth operation of guest services. The representative engages with various departments throughout the Medical Center to ensure guests receive accurate information and support, including addressing guest concerns, responding to emergencies, and promoting a safe and welcoming environment.

This role also requires maintaining the physical appearance and organization of the guest service areas, escorting patients as needed, and ensuring confidentiality and professionalism at all times. The representative must exhibit problem-solving skills and the ability to work collaboratively with security, nursing, and administrative staff to resolve issues and provide an outstanding guest experience. Attendance at required training and staff meetings is essential to stay informed of policies and enhance service quality.

Hackensack Meridian Health values employees who demonstrate a commitment to their organizational competencies, standards of behavior, and who contribute positively to the workplace culture. This position offers an hourly starting rate of $18.57, reflecting the organization's commitment to pay equity and transparency. The role is ideal for individuals seeking a meaningful part-time position where they can directly impact patient and visitor satisfaction and be part of a respected healthcare community.