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Information & Guest Services Representative - Part Time
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $18.57 - $1.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
paid leave
Tuition Reimbursement
Retirement benefits
Job Description
Hackensack Meridian Health is a leading healthcare organization committed to delivering exceptional care and improving the quality of life for its patients and community. Rooted in a culture of connection, collaboration, and continuous improvement, Hackensack Meridian Health prides itself on fostering a supportive and inclusive environment where every employee is valued as a crucial team member. With comprehensive, competitive benefits and a focus on community impact, the organization continually advances its mission to transform healthcare and be a leader in positive change across the medical industry.
The position of Information and Guest Services Representative at Hackensack Meridian Health ... Show More
The position of Information and Guest Services Representative at Hackensack Meridian Health ... Show More
Job Requirements
- High school diploma or GED equivalent
- typing ability
- one to two years work experience
- effective English communication skills
- friendly and courteous personality
- strong organizational skills
- ability to handle stressful situations
- ability to work part-time flex shifts
- physical ability to stand for entire shift
- maintain confidentiality
- adherence to dress code and professional standards
Job Qualifications
- High school diploma or GED equivalent
- typing ability
- one to two years of work experience
- computer training preferred
- experience in front desk or hospitality preferred
- bilingual skills, Spanish preferred
Job Duties
- Welcome guests and provide courteous, friendly service
- respond to requests for visitor passes according to policy
- provide accurate directions and wayfinding assistance
- distribute and file visitor passes
- confirm patient locations and check for special privileges or restrictions
- issue Veri-rep cards to vendors and guide them to kiosks
- direct conference participants to meeting areas
- answer telephones promptly and professionally, take messages or transfer calls
- enforce access control and security policies
- resolve guest complaints using positive problem solving
- maintain accurate monetary exchange for newspaper sales
- coordinate delivery of mail, flowers, and gifts
- escort patients to assigned areas by wheelchair
- sign-in patients into Epic system
- announce patients to registration
- make confirmation calls for patients
- communicate maintenance needs for lobby cleanliness and functionality
- explain parking fees and discount programs
- maintain relationships with departments for guest service
- attend in-service training and staff meetings
- complete shift procedures and ensure smooth transition
- respond to emergencies per protocol
- maintain confidentiality and professional appearance
- maintain clean and organized information desk
- assist volunteers and perform other duties as assigned
- stand throughout shift and assist patients physically
- adhere to organizational competencies and standards of behavior
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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