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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Full health insurance
fun work environment
Advancement opportunities
Cell phone benefits
Referral program
Job Description
VXI Global Solutions is a premier company specializing in customer experience management, known for its commitment to delivering exceptional service and innovative solutions. With a focus on enabling businesses to connect effectively with their customers, VXI operates globally with a world-class contact center located in Morrow, Georgia. The company prides itself on fostering a dynamic and supportive work environment where employees are passionate about their roles and dedicated to maintaining high standards of customer satisfaction. VXI emphasizes a culture of growth, learning, and continuous improvement, making it an ideal workplace for motivated individuals seeking meaningful careers in customer service and... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in a call center or customer service environment, fraud detection, risk management, or financial services
- Excellent communication skills, both verbal and written
- Strong analytical skills with the ability to detect and investigate suspicious patterns and transactions
- Empathetic and patient approach when dealing with customer inquiries
- Strong problem-solving skills
- Familiarity with payment industry, prepaid cards, or financial services is advantageous
- Ability to work in a fast-paced environment
- Basic computer literacy
- Flexibility in working shifts including weekends, Sundays, and holidays
Job Qualifications
- High school diploma or equivalent
- Further education or relevant certifications are a plus
- Proven experience in call center or customer service, fraud detection, risk management, or financial services
- Excellent verbal and written communication skills
- Strong analytical skills for detecting and investigating suspicious transactions
- Empathetic and patient in customer interactions
- Strong problem-solving abilities
- Familiarity with payment industry, prepaid cards, or financial services advantageous but not required
- Ability to work in fast-paced environment and handle high volume of interactions
- Basic computer literacy and proficiency in customer service software
- Flexibility to work shifts including weekends and holidays
Job Duties
- Handle inbound calls from cardholders and address their inquiries, concerns, and issues promptly and professionally
- Provide accurate information about card features, usage, and benefits
- Troubleshoot and resolve customer issues related to card activation, balance inquiries, transaction disputes, lost or stolen cards, PIN resets, and other card-related matters
- Receive and process inbound calls reporting suspicious transactions, unauthorized charges, or potential fraud
- Conduct thorough investigations to determine the legitimacy of fraud claims
- Utilize available tools and resources to verify the authenticity of suspicious transactions, identifying potential fraudulent activity
- Assist customers with updating account information, verifying identity, and ensuring compliance with security and regulatory requirements
- Educate customers on additional services, promotions, and rewards associated with their prepaid cards
- Instruct cardholders on best practices for fraud prevention and account security
- Ensure adherence to company policies, procedures, and industry regulations
- Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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