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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Competitive base wage
bonus opportunity
Full health insurance
Dental Insurance
Vision Insurance
fun work environment
Advancement opportunities
Cell phone benefits
Referral program
Job Description
VXI Global Solutions is a leading provider in the customer experience management industry, specializing in delivering exceptional contact center services. The company prides itself on creating an environment where employees believe in the work they do, fostering a culture centered around passion and a strong customer focus. With a reputation for excellence, VXI operates a world-class contact center in Morrow, GA, which serves as a hub for engaging and supporting clients through outstanding customer interactions. VXI’s commitment to employee satisfaction and growth is demonstrated by its emphasis on a fun work environment and abundant opportunities for advancement.
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Job Requirements
- High school diploma or equivalent
- Proven experience in a call center or customer service environment
- Excellent communication skills
- Strong analytical skills
- Empathetic and patient approach
- Strong problem-solving skills
- Basic computer literacy
- Flexibility to work shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Proven experience in a call center or customer service environment, fraud detection, risk management, or financial services
- Excellent verbal and written communication skills
- Strong analytical skills to detect and investigate suspicious transactions
- Empathetic and patient approach to customer service
- Strong problem-solving and critical thinking skills
- Familiarity with payment industry, prepaid cards, or financial services is a plus
- Ability to work in a fast-paced environment handling high volume of interactions
- Basic computer literacy and proficiency with customer service software
- Flexibility to work varying shifts including weekends and holidays
Job Duties
- Handle inbound calls from cardholders and address their inquiries, concerns, and issues promptly and professionally
- Provide accurate information about card features, usage, and benefits
- Troubleshoot and resolve customer issues related to card activation, balance inquiries, transaction disputes, lost or stolen cards, PIN resets, and other card-related matters
- Receive and process inbound calls from cardholders reporting suspicious transactions, unauthorized charges, or potential fraud
- Conduct thorough investigations to determine the legitimacy of fraud claims
- Utilize tools and resources to verify the authenticity of suspicious transactions and identify potential fraudulent patterns
- Assist customers with updating account information, verifying identity, and ensuring security and regulatory compliance
- Educate customers on additional services, promotions, and rewards to increase satisfaction and loyalty
- Educate cardholders on fraud prevention best practices
- Ensure adherence to company policies, procedures, and industry regulations
- Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in CRM systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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