Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Benefits
Occasional overtime
Training opportunities
Job Description
Kelly Services is a global leader in workforce solutions dedicated to helping individuals and organizations realize their potential. With a long-standing reputation for excellence in staffing and recruitment, Kelly Services connects talented professionals with outstanding companies across a wide range of industries. The organization prides itself on providing personalized support to job seekers at every stage of their career journey, empowering them to find meaningful employment opportunities that match their skills and career goals. Known for its commitment to diversity, inclusivity, and professional growth, Kelly Services ensures candidates receive comprehensive guidance and resources to succeed in today’s competitive job market.
The role of Inbound Call and Administrative Coordinator at Kelly Services offers an exciting opportunity for candidates seeking to join a reputable company and contribute to a leading organization based in Rochester, NY. This is an hourly position paying $18.00 per hour with occasional overtime required as business needs dictate. The position is designed for individuals who thrive in dynamic environments and enjoy interacting with customers via telephone, email, walk-in visits, and mail. As an Inbound Call and Administrative Coordinator, you will be instrumental in resolving customer inquiries related to plan benefits, claim payments and denials, and eligibility issues. Your ability to communicate effectively and manage multiple tasks with high accuracy will be essential to meeting the set statistical goals for call length and daily call volume.
In addition to handling direct customer inquiries, this role requires acting as a liaison between customers, internal departments, vendors, and business associates to facilitate smooth communication and problem resolution. You will also play a key part in training other team members, demonstrating your expertise and helping to build a knowledgeable and efficient team. Continuous learning is encouraged, and you will be expected to participate in ongoing training initiatives focused on enhancing your understanding of regulations, software systems, and company policies.
This position is ideal for individuals who are customer-service oriented, highly organized, and proficient with PC and basic computer skills. The ability to remain calm and professional under pressure and to provide polite, clear, and respectful responses to all inquiries is crucial. The role requires the flexibility to sit for extended periods while using a headset, reflecting the hands-on nature of the work. Kelly Services supports your professional development and offers a supportive work environment where you can grow your career. Joining Kelly means becoming part of a global network of talent and opportunity, with access to resources designed to advance your career and broaden your professional possibilities. If you are ready to bring your energy and expertise to a company that values innovation and personalized career support, the Inbound Call and Administrative Coordinator position at Kelly Services is an excellent choice to put your career in motion.
The role of Inbound Call and Administrative Coordinator at Kelly Services offers an exciting opportunity for candidates seeking to join a reputable company and contribute to a leading organization based in Rochester, NY. This is an hourly position paying $18.00 per hour with occasional overtime required as business needs dictate. The position is designed for individuals who thrive in dynamic environments and enjoy interacting with customers via telephone, email, walk-in visits, and mail. As an Inbound Call and Administrative Coordinator, you will be instrumental in resolving customer inquiries related to plan benefits, claim payments and denials, and eligibility issues. Your ability to communicate effectively and manage multiple tasks with high accuracy will be essential to meeting the set statistical goals for call length and daily call volume.
In addition to handling direct customer inquiries, this role requires acting as a liaison between customers, internal departments, vendors, and business associates to facilitate smooth communication and problem resolution. You will also play a key part in training other team members, demonstrating your expertise and helping to build a knowledgeable and efficient team. Continuous learning is encouraged, and you will be expected to participate in ongoing training initiatives focused on enhancing your understanding of regulations, software systems, and company policies.
This position is ideal for individuals who are customer-service oriented, highly organized, and proficient with PC and basic computer skills. The ability to remain calm and professional under pressure and to provide polite, clear, and respectful responses to all inquiries is crucial. The role requires the flexibility to sit for extended periods while using a headset, reflecting the hands-on nature of the work. Kelly Services supports your professional development and offers a supportive work environment where you can grow your career. Joining Kelly means becoming part of a global network of talent and opportunity, with access to resources designed to advance your career and broaden your professional possibilities. If you are ready to bring your energy and expertise to a company that values innovation and personalized career support, the Inbound Call and Administrative Coordinator position at Kelly Services is an excellent choice to put your career in motion.
Job Requirements
- Associate’s degree in Business Administration or related field with at least six months of work experience or minimum of 2 years’ experience in a customer service setting in lieu of a degree
- Successful completion of a Customer Service Training Program (preferred)
- Excellent oral, written, and listening skills
- Ability to multi-task in a fast-paced environment while maintaining high accuracy
- Ability to handle stressful situations professionally and respond to all inquiries in a calm, polite, and professional manner
- Proficiency with PC and basic computer skills
- Ability to sit for extended periods and use a headset
Job Qualifications
- Associate’s degree in Business Administration or related field or minimum of 2 years’ experience in a customer service environment
- Successful completion of a Customer Service Training Program (preferred)
- Excellent oral, written, and listening skills
- Ability to multi-task in a fast-paced environment while maintaining high accuracy
- Ability to handle stressful situations professionally and respond to inquiries in a calm, polite, and professional manner
- Proficiency with PC and basic computer skills
- Ability to sit for extended periods and use a headset
Job Duties
- Resolving customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility
- Meeting set statistical goals such as call length and daily call volume
- Acting as a liaison between customers, internal departments, vendors, and business associates
- Assisting with the training of other team members
- Participating in ongoing training to further knowledge of regulations, software systems, and company policies
- Adhering to all customer service policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
