Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Benefits
Health Insurance
retirement plans
employee dining
Paid Time Off
Resort perks
Job Description
Black Desert Resort is an ultra-premium destination resort located in Southern Utah, renowned for its luxury accommodations, refined dining experiences, and exceptional guest services. As a top-tier resort, it offers guests an exclusive environment where every detail is designed to provide comfort, sophistication, and memorable experiences. The resort blends natural beauty with world-class amenities, drawing visitors seeking relaxation, adventure, and impeccable hospitality. Guests at Black Desert Resort enjoy a wide range of features, including beautifully appointed rooms, access to upscale recreational activities, and gourmet dining options that showcase culinary excellence. Each element of the resort is crafted to uphold the highest standards of quality and service, making it a preferred destination for discerning travelers.
The In-Room Dining (IRD) program at Black Desert Resort plays a crucial role in enhancing the guest experience by providing high-quality food and beverage service directly to the guests' rooms. This service is designed to be both convenient and personalized, ensuring guests can enjoy exquisite meals in the comfort and privacy of their accommodations. The IRD program emphasizes precision, prompt delivery, and attention to detail, aligning with the resort's overall commitment to ultra-premium hospitality.
The In-Room Dining Supervisor position is a full-time leadership role responsible for overseeing the daily operations of the IRD department. This role requires a dynamic hands-on leader who can effectively manage a team, support smooth service delivery, and maintain exceptionally high standards of guest satisfaction. The supervisor ensures that every order is prepared, presented, and delivered according to the resort's quality expectations. This includes supervising IRD team members, monitoring service flow, assisting with order management, and handling special guest requests or service recovery situations professionally.
With a competitive pay rate of $18 per hour plus a portion of service charges, this role offers an excellent opportunity for individuals looking to develop their careers in luxury hospitality management. The supervisor will work onsite at Black Desert Resort year-round and must be adaptable to a schedule that includes mornings, evenings, weekends, and holidays.
In this leadership capacity, the In-Room Dining Supervisor plays a vital part in driving revenue generation through the IRD outlet. This position provides valuable experience in managing a guest-facing team, coordinating with culinary and front office teams, and ensuring operational efficiency. The role is especially suited for candidates seeking to gain comprehensive operational experience in a high-impact service environment within a luxury resort setting.
Black Desert Resort offers comprehensive benefits including health insurance, retirement plans, employee dining facilities, paid time off, and unique resort perks. Joining this team means becoming part of a dedicated group committed to maintaining the resort’s reputation for ultra-premium service and guest satisfaction. The successful candidate will take pride in upholding the resort’s hospitality standards while fostering a positive and productive work environment for the IRD team.
The In-Room Dining (IRD) program at Black Desert Resort plays a crucial role in enhancing the guest experience by providing high-quality food and beverage service directly to the guests' rooms. This service is designed to be both convenient and personalized, ensuring guests can enjoy exquisite meals in the comfort and privacy of their accommodations. The IRD program emphasizes precision, prompt delivery, and attention to detail, aligning with the resort's overall commitment to ultra-premium hospitality.
The In-Room Dining Supervisor position is a full-time leadership role responsible for overseeing the daily operations of the IRD department. This role requires a dynamic hands-on leader who can effectively manage a team, support smooth service delivery, and maintain exceptionally high standards of guest satisfaction. The supervisor ensures that every order is prepared, presented, and delivered according to the resort's quality expectations. This includes supervising IRD team members, monitoring service flow, assisting with order management, and handling special guest requests or service recovery situations professionally.
With a competitive pay rate of $18 per hour plus a portion of service charges, this role offers an excellent opportunity for individuals looking to develop their careers in luxury hospitality management. The supervisor will work onsite at Black Desert Resort year-round and must be adaptable to a schedule that includes mornings, evenings, weekends, and holidays.
In this leadership capacity, the In-Room Dining Supervisor plays a vital part in driving revenue generation through the IRD outlet. This position provides valuable experience in managing a guest-facing team, coordinating with culinary and front office teams, and ensuring operational efficiency. The role is especially suited for candidates seeking to gain comprehensive operational experience in a high-impact service environment within a luxury resort setting.
Black Desert Resort offers comprehensive benefits including health insurance, retirement plans, employee dining facilities, paid time off, and unique resort perks. Joining this team means becoming part of a dedicated group committed to maintaining the resort’s reputation for ultra-premium service and guest satisfaction. The successful candidate will take pride in upholding the resort’s hospitality standards while fostering a positive and productive work environment for the IRD team.
Job Requirements
- Minimum of 2-3 years of food and beverage experience preferably in room service or upscale dining
- Previous supervisory or leadership experience preferred
- Strong knowledge of service standards and guest experience expectations
- Proficiency with POS systems and guest billing processes
- Strong communication leadership and problem-solving skills
- Ability to multitask and manage a fast-paced environment
- Ability to work flexible hours including mornings evenings weekends and holidays
Job Qualifications
- Minimum of 2-3 years of food and beverage experience preferably in room service or upscale dining
- Previous supervisory or leadership experience preferred
- Strong knowledge of service standards and guest experience expectations
- Proficiency with POS systems and guest billing processes
- Strong communication leadership and problem-solving skills
- Ability to multitask and manage a fast-paced environment
- Ability to work flexible hours including mornings evenings weekends and holidays
Job Duties
- Oversee daily in-room dining operations ensuring timely and accurate delivery of all orders
- Supervise coach and support IRD servers and support staff
- Ensure all orders are properly prepared presented and delivered according to resort standards
- Monitor service flow timing and order accuracy to maintain efficiency
- Assist with order taking POS entry and guest communication as needed
- Ensure proper setup of trays carts and in-room service standards
- Oversee billing accuracy posting to guest folios and cash handling procedures
- Handle guest inquiries special requests and service recovery professionally
- Conduct pre-shift briefings and communicate daily priorities and updates
- Maintain cleanliness and organization of IRD service areas and equipment
- Support inventory management ordering and supply levels
- Ensure compliance with food safety sanitation and service standards
- Partner with culinary and front office teams to ensure seamless service delivery
- Support scheduling labor management and productivity goals
- Step into operational roles during peak periods to support the team
- Uphold Black Desert Resort’s ultra-premium hospitality standards
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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