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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Benefits
Health Insurance
retirement plans
Employee dining room
Paid Time Off
Resort perks
Job Description
Black Desert Resort is an ultra-premium destination resort located in Southern Utah, renowned for offering luxury accommodations, refined dining options, and elevated guest experiences. This prestigious resort is committed to providing its guests with exceptional hospitality through a combination of exquisite surroundings, impeccable service, and personalized attention. The resort is a prime getaway for travelers seeking tranquility, upscale amenities, and superior service in a beautifully crafted environment. Black Desert Resort prides itself on blending natural beauty with sophisticated design to create a unique, memorable stay that exceeds traditional luxury standards.
The In-Room Dining (IRD) program at Black Deser... Show More
The In-Room Dining (IRD) program at Black Deser... Show More
Job Requirements
- Minimum of 2-3 years of food and beverage experience
- Previous supervisory or leadership experience preferred
- Strong knowledge of service standards and guest experience expectations
- Proficiency with POS systems and guest billing processes
- Strong communication, leadership, and problem-solving skills
- Ability to multitask and manage a fast-paced environment
- Ability to work flexible hours including mornings, evenings, weekends, and holidays
Job Qualifications
- Minimum of 2-3 years of food and beverage experience, preferably in room service or upscale dining
- Previous supervisory or leadership experience preferred
- Strong knowledge of service standards and guest experience expectations
- Proficiency with POS systems and guest billing processes
- Strong communication, leadership, and problem-solving skills
- Ability to multitask and manage a fast-paced environment
- Ability to work flexible hours including mornings, evenings, weekends, and holidays
Job Duties
- Oversee daily in-room dining operations, ensuring timely and accurate delivery of all orders
- Supervise, coach, and support IRD servers and support staff
- Ensure all orders are properly prepared, presented, and delivered according to resort standards
- Monitor service flow, timing, and order accuracy to maintain efficiency
- Assist with order taking, POS entry, and guest communication as needed
- Ensure proper setup of trays, carts, and in-room service standards
- Oversee billing accuracy, posting to guest folios, and cash handling procedures
- Handle guest inquiries, special requests, and service recovery professionally
- Conduct pre-shift briefings and communicate daily priorities and updates
- Maintain cleanliness and organization of IRD service areas and equipment
- Support inventory management, ordering, and supply levels
- Ensure compliance with food safety, sanitation, and service standards
- Partner with culinary and front office teams to ensure seamless service delivery
- Support scheduling, labor management, and productivity goals
- Step into operational roles during peak periods to support the team
- Uphold Black Desert Resort's ultra-premium hospitality standards
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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