In-Room Dining Server Substitute

Marriott International is a globally recognized leader in the hospitality industry, committed to delivering exceptional guest experiences across a diverse portfolio of brands. Among its prestigious brands, the St. Regis Hotels & Resorts embody timeless glamour and a vanguard spirit, offering bespoke luxury experiences at over 50 locations worldwide. The St. Regis brand, which began with its flagship hotel in New York City established by John Jacob Astor IV at the dawn of the twentieth century, is known for its flawless anticipatory service, classic sophistication, and modern sensibility. At the heart of the St. Regis experience is a team of gracious hosts providing impeccable service, including the signature Butler Service, fostering an environment where both guests and associates feel valued and appreciated.

This position is located at the prestigious St. Regis hotel at Two East 55th Street at Fifth Avenue in New York, New York. The role is full-time, non-management, and offers an hourly pay rate ranging from $17.25 to $23.00, with additional training and paid time off compensated between $34.50 and $46.00 per hour. This role is tip eligible, reflecting the hospitality-driven nature of the job. As part of Marriott International, the employer emphasizes a work culture that celebrates diversity, inclusion, and equal opportunity, ensuring a welcoming environment for all employees regardless of background, disability, or veteran status.

The position of Food and Beverage Server at the St. Regis involves delivering exceptional service to guests by serving food courses and alcoholic beverages, setting tables to precise standards depending on the event, and addressing guest inquiries regarding menu selections. This role requires active communication with kitchen staff to relay menu questions, wait times, order changes, and special dietary considerations such as allergies or meal preferences. Accurate record-keeping using the MICROS point of sale system is essential, as is maintaining cleanliness and organization in the work area throughout the shift.

Servers play a critical part in guest satisfaction by checking in with patrons about each course and beverage, ensuring all needs and expectations are met with professionalism and genuine warmth. Additional responsibilities include completing closing duties like restocking and securing the work environment, presenting and processing guests' payments accurately, and consistently adhering to company and safety protocols. Physical demands of the job include prolonged periods of standing, walking, and occasional lifting or moving of items weighing up to or exceeding 25 pounds with assistance.

Beyond task-oriented duties, servers at St. Regis are expected to uphold standards of appearance and professionalism, maintain confidentiality of sensitive information, and protect company assets. Interpersonal skills are vital, as the role involves welcoming and acknowledging guests according to the highest company standards, anticipating and addressing service needs, assisting individuals with disabilities, and cultivating positive team dynamics. The position offers ample opportunity for professional growth in a luxury hospitality environment, emphasizing teamwork, quality, safety, and a refined guest experience.