In Room Dining Server

Goodyear, AZ, USA|

Job Overview

Compensation

Hourly

Range $13.50 - $17.00

Benefits

Health Insurance

Paid Time Off

Dental Insurance

flexible schedule

Employee Discounts

Retirement Plan

Career Development

Job Description

Pacific Hospitality Group is a family-focused hospitality company dedicated to long term business growth and exceptional guest service through an owner/operator approach. Known for fostering a supportive work environment and prioritizing team member development, the company is committed to creating memorable experiences for its guests. Their mission is to enrich people's lives by providing outstanding hospitality, giving back to communities, and honoring their core values in all operations. As a growing entity in the hospitality industry, Pacific Hospitality Group emphasizes integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment in their daily activities.

The role of In-Room Dining (IRD) Server / Order Taker at Pacific Hospitality Group is integral to delivering a seamless and impressive dining experience for hotel guests. This position is responsible for acting as the first point of contact for all in-room dining needs and ensures that every interaction reflects the highest standards of professionalism and hospitality. The IRD Server/Order Taker must accurately take and input food and beverage orders, coordinate with kitchen and service teams, and ensure timely and precise delivery to guest rooms. Additionally, this role requires excellent communication skills, knowledge of menu items and specials, and the ability to anticipate and meet guest preferences and dietary needs. Working in a fast-paced hotel environment, the IRD Server/Order Taker plays a critical role in customer satisfaction and overall guest experience.

The position offers an opportunity to engage in various aspects of service, from answering calls promptly to managing guest concerns with tact and professionalism. The ideal candidate for this role will be organized, able to multitask efficiently, and adept at working flexible schedules including evenings, weekends, and holidays. Duties also include assisting with tray preparation, maintaining cleanliness of the service areas, and supporting restaurant and banquet operations as necessary. This position contributes directly to the long-term growth goals of Pacific Hospitality Group by enhancing customer retention through excellent in-room dining services. The company values employees who are committed to service excellence, teamwork, and continuous improvement, making this role a rewarding career choice for hospitality professionals looking to grow in the hotel industry.

Job Requirements

High school diploma or equivalent preferred
Previous hospitality restaurant hotel or customer service experience preferred
Excellent verbal communication and telephone etiquette skills
Strong customer service and interpersonal abilities
Ability to multitask and remain organized in a fast-paced environment
Basic computer and POS system proficiency
Ability to work flexible schedules including evenings weekends and holidays
Ability to stand and walk for extended periods
Ability to push and maneuver room service carts
Ability to lift and carry up to 40 pounds
Frequent bending reaching and carrying of food and beverage items
Ability to work in a fast-paced hospitality environment

Job Qualifications

High school diploma or equivalent preferred
Previous hospitality restaurant hotel or customer service experience preferred
Excellent verbal communication and telephone etiquette skills
Strong customer service and interpersonal abilities
Ability to multitask and remain organized in a fast-paced environment
Basic computer and POS system proficiency
Ability to work flexible schedules including evenings weekends and holidays

Job Duties

Answer in-room dining calls promptly professionally and courteously
Accurately enter guest orders into the point-of-sale system
Demonstrate thorough knowledge of menu items ingredients preparation methods and daily specials
Suggestive sell menu items beverages desserts and promotional offerings to enhance the guest experience
Confirm order details delivery times and guest preferences
Communicate special requests dietary restrictions and allergy information to the kitchen and service team
Prepare trays carts condiments and service items according to established standards
Deliver food and beverages to guest rooms in a timely and professional manner
Set up and present orders according to hotel service standards
Verify order accuracy and guest satisfaction upon delivery
Retrieve trays carts and service equipment from guest floors promptly
Handle guest concerns and service recovery situations professionally
Maintain cleanliness and organization of the IRD station service areas and equipment
Ensure proper handling of food and beverages in compliance with health and safety regulations
Process guest charges accurately and follow cash handling procedures when applicable
Assist with inventory stocking supplies and maintaining par levels
Support restaurant and banquet operations as needed
Complete opening closing and side work duties as assigned