Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $16.50
Benefits
Paid Time Off
Restaurant discount
Health Insurance
Vision Insurance
Dental Insurance
401K Matching
Paid holidays
volunteer pay
Tuition Reimbursement
Referral bonuses
Employee Discounts
Job Description
New Waterloo is a community-centric independent hospitality company based in Austin, Texas. They are dedicated to creating environments that sustain lasting social impact by empowering their people and communities. With a strong focus on thoughtful collaboration and passion for hospitality, New Waterloo operates businesses and venues that enrich the local culture, making them a notable employer within the hospitality sector. They emphasize inclusivity and diversity, ensuring equal opportunity without discrimination on various grounds such as race, religion, gender, or disability. New Waterloo fosters a work environment where talent is nurtured and supported to deliver exceptional experiences across their establishments, including restaurants and hotels in the Austin area.
The current opportunity is for a position within their upscale hospitality setting, focusing on in-room dining service. The role involves delivering luxurious, personalized dining experiences to guests, ensuring attention to every detail from guest preferences to dietary requirements. This is a full-time position that demands excellence in service, multitasking, and a polished professional demeanor to meet the high standards expected in a five-star establishment. The employee will be responsible for maintaining thorough knowledge of menu offerings, delivering prompt and thoughtful service, and working collaboratively with culinary and other hospitality teams to create a seamless and memorable guest experience. This role suits candidates who thrive in fast-paced environments and are passionate about providing high-end service with a warm and intuitive approach. The company also offers ongoing support through competitive wages and a comprehensive benefits package, promoting a healthy work-life balance and professional growth.
The current opportunity is for a position within their upscale hospitality setting, focusing on in-room dining service. The role involves delivering luxurious, personalized dining experiences to guests, ensuring attention to every detail from guest preferences to dietary requirements. This is a full-time position that demands excellence in service, multitasking, and a polished professional demeanor to meet the high standards expected in a five-star establishment. The employee will be responsible for maintaining thorough knowledge of menu offerings, delivering prompt and thoughtful service, and working collaboratively with culinary and other hospitality teams to create a seamless and memorable guest experience. This role suits candidates who thrive in fast-paced environments and are passionate about providing high-end service with a warm and intuitive approach. The company also offers ongoing support through competitive wages and a comprehensive benefits package, promoting a healthy work-life balance and professional growth.
Job Requirements
- minimum of 2 years experience in high-end dining or in-room dining
- ability to carry trays, stand and walk for extended periods, lift up to 25 pounds
- excellent verbal communication
- strong service orientation
- team collaboration skills
- time management skills
- excellent interpersonal skills
- ability to work in fast-paced environment
- adherence to order and presentation guidelines
Job Qualifications
- minimum of 2 years in a high-end dining or in-room dining setting
- experience in a luxury or boutique hotel environment preferred
- excellent verbal communication and active listening skills
- strong service orientation with ability to anticipate guest needs
- ability to work well with culinary, restaurant, and housekeeping teams
- time management skills to prioritize tasks efficiently
- excellent interpersonal skills with a polished and professional demeanor
- ability to work in fast-paced environments and adjust as necessary
Job Duties
- deliver five-star, personalized dining experiences to each room with attentiveness to guest preferences, room-specific service nuances, and dietary requirements
- maintain comprehensive knowledge of all menu offerings, including premium spirits, signature cocktails, and exclusive supper club dishes, enabling thoughtful recommendations
- perform thorough quality checks on each order, ensuring accuracy, proper presentation, and adherence to high hotel standards before delivery
- provide prompt service, balancing efficiency with a luxury touch expected in a five-star establishment, mindful of guests' needs and schedules
- carefully set up in-room dining trays or tables according to presentation standards, creating a refined dining atmosphere
- engage with guests to assess satisfaction and record feedback or requests, collaborating with the culinary team to enhance the in-room dining experience
- maintain cleanliness and organization of in-room dining areas and equipment following health, safety, and service standards
- handle guest concerns or service challenges tactfully and efficiently, ensuring each guest feels valued and respected
Job Criteria
Experience
No experience required
Job Location
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