Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.06 - $10.70
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
tip eligibility
Career development opportunities
Job Description
The Ritz-Carlton, located at 1700 Tysons Blvd, McLean, Virginia, is a globally recognized luxury hospitality brand under the Marriott International portfolio. With over 100 award-winning properties worldwide, The Ritz-Carlton is renowned for setting the standard in rare and special luxury service, delivering excellence in guest care and comfort. As a company, they are dedicated to fostering an inclusive and diverse workplace where associates from various backgrounds feel valued and empowered. The Ritz-Carlton actively supports equal opportunity employment and is committed to non-discrimination based on disability, veteran status, and other legally protected categories. Their dedication to culture, talent, and exceptional experiences has made The Ritz-Carlton a global leader in luxury hospitality.
This particular role is for a Guest Service Expert in Food and Beverage & Culinary at The Ritz-Carlton in McLean, VA. This full-time, non-management position offers an hourly pay range of $10.06 to $10.70 and is tip-eligible. The role centers around creating memorable dining experiences for guests by going beyond simply serving food. Guest Service Experts are critical to the overall guest experience, as they handle a wide variety of duties including setting tables, communicating with kitchen staff, interacting directly with guests, serving meals, and ensuring cleanliness of work areas. They are expected to maintain a high standard of professionalism in personal appearance and conduct while adhering to company policies and safety standards. The job involves physical activity such as standing, walking, and lifting objects up to 50 pounds with assistance, and requires a hands-on approach to all assigned tasks.
Employees in this role embody The Ritz-Carlton's 'Gold Standards' — their guiding principles and service values including the Employee Promise and Credo. These standards emphasize gracious and thoughtful delivery of service that delights guests and creates long-lasting positive memories. Joining The Ritz-Carlton means becoming part of a global team that values creativity, compassion, and purpose-driven work. The company promises opportunities for growth and pride in the work you accomplish alongside supportive colleagues. This environment is ideal for individuals seeking to excel in a luxury hospitality setting while contributing to unforgettable guest experiences.
This particular role is for a Guest Service Expert in Food and Beverage & Culinary at The Ritz-Carlton in McLean, VA. This full-time, non-management position offers an hourly pay range of $10.06 to $10.70 and is tip-eligible. The role centers around creating memorable dining experiences for guests by going beyond simply serving food. Guest Service Experts are critical to the overall guest experience, as they handle a wide variety of duties including setting tables, communicating with kitchen staff, interacting directly with guests, serving meals, and ensuring cleanliness of work areas. They are expected to maintain a high standard of professionalism in personal appearance and conduct while adhering to company policies and safety standards. The job involves physical activity such as standing, walking, and lifting objects up to 50 pounds with assistance, and requires a hands-on approach to all assigned tasks.
Employees in this role embody The Ritz-Carlton's 'Gold Standards' — their guiding principles and service values including the Employee Promise and Credo. These standards emphasize gracious and thoughtful delivery of service that delights guests and creates long-lasting positive memories. Joining The Ritz-Carlton means becoming part of a global team that values creativity, compassion, and purpose-driven work. The company promises opportunities for growth and pride in the work you accomplish alongside supportive colleagues. This environment is ideal for individuals seeking to excel in a luxury hospitality setting while contributing to unforgettable guest experiences.
Job Requirements
- High school diploma or equivalent
- Ability to stand, sit, or walk for extended periods
- Capability to lift and carry objects up to 25 pounds unassisted and 50 pounds with assistance
- Willingness to work full-time in a fast-paced environment
- Excellent communication and interpersonal skills
- Adherence to company policies and safety standards
- Availability to work on-site at the McLean, VA location
Job Qualifications
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
- No supervisory experience
- Ability to communicate effectively with guests and team members
- Commitment to maintaining a professional appearance and demeanor
- Strong attention to detail and ability to follow established procedures
Job Duties
- Set tables to prepare for service
- Communicate effectively with kitchen staff to ensure order accuracy
- Interact with guests in a friendly and professional manner
- Serve food and beverages promptly and efficiently
- Clean work areas and supplies to maintain hygiene standards
- Follow company policies and safety procedures
- Uphold The Ritz-Carlton's Gold Standards and service values
Job Criteria
Experience
No experience required
Job Location
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