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In-Room Dining Server

Job Overview

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Compensation

Hourly
Range $13.66 - $1.00
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Work Schedule

Flexible
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Benefits

health benefits
Pension Plan
monthly fitness reimbursement
Qualified parking
Paid Time Off
discounted room nights
Complimentary Meals

Job Description

Park Hyatt Chicago stands as a beacon of refined elegance and exceptional hospitality in the vibrant city of Chicago. This luxury hotel, part of the esteemed Hyatt Hotels Corporation, is dedicated to providing its guests with personalized experiences defined by attention to detail, comfort, and sophistication. Located in the heart of the city, Park Hyatt Chicago offers guests an unparalleled blend of classic style and modern luxury, attracting discerning travelers who expect nothing less than perfection in service and amenities.

At Park Hyatt Chicago, the guest experience is paramount. The hotel's commitment to quality is evident in every aspect, from its beautifully appointed rooms and suites to its acclaimed culinary offerings. Among these is the NoMI Kitchen, a celebrated dining venue known for its innovative cuisine and exceptional service. Park Hyatt Chicago's In-Room Dining team extends this high standard beyond the restaurant, delivering exquisite meals directly to guests' rooms with a level of care and attention that transforms dining into an intimate, luxurious affair.

The role of In-Room Dining Server at Park Hyatt Chicago is a unique and rewarding opportunity. This position is essential to the hotel's promise of delivering personalized luxury, ensuring that guests receive not only their meals but also an elevated experience marked by professionalism, discretion, and exceptional hospitality. Unlike traditional restaurant server roles, this position requires independence and a strong focus on attention to detail, as servers are responsible for creating memorable dining moments in the privacy of guests' rooms.

As an In-Room Dining Server, you will act as a key ambassador for the hotel, embodying its values and standards in every interaction. Your responsibilities will include presenting meals elegantly, delivering orders promptly, and addressing guests' needs with a warm, polished service style. This role demands exceptional communication skills, a keen eye for detail, and the ability to anticipate and fulfill guest preferences with grace and professionalism.

The position offers an hourly wage of $13.66 plus tips and includes eligibility for overtime and premium pay. Working at Park Hyatt Chicago means joining a global leader in hospitality, where care connects colleagues and guests worldwide through genuine, meaningful experiences. Hyatt fosters a supportive environment that encourages personal and professional growth, welcomes individuals at any career stage, and values diversity and inclusion.

As part of the Hyatt family, you will enjoy a range of benefits administered through the Local 1 Union, including health benefits, a pension plan, fitness reimbursements, and pre-tax qualified parking and transit programs. Paid time off policies align with union guidelines, and additional perks include discounted and complimentary room nights, complimentary colleague meals, and convenient facilities such as an on-site bike rack.

Park Hyatt Chicago's commitment to excellence extends beyond guest service to creating a workplace culture grounded in respect, empathy, and inclusion. The hotel invites professionals who share a passion for hospitality and the desire to deliver unparalleled service to explore this exciting opportunity. Become a part of an elite team that sets the standard for luxury dining experiences and contributes to the evolution of the hospitality industry with Park Hyatt Chicago.

Job Requirements

  • High school diploma or equivalent
  • Minimum 2 years of in-room dining or related food service experience
  • Excellent communication skills
  • Ability to stand for extended periods and carry heavy trays
  • Flexible availability including nights, weekends, and holidays
  • Strong customer service orientation
  • Ability to maintain professionalism and discretion
  • Must be able to work independently and as part of a team

Job Qualifications

  • Minimum of 2 years' experience as an in-room dining server in luxury or high-end hospitality
  • Strong communication and interpersonal skills
  • Ability to take accurate orders and provide detailed menu recommendations
  • Commitment to exceptional customer service
  • Physical stamina to handle role demands
  • Ability to work collaboratively with kitchen and service teams
  • Polished and professional appearance
  • Flexibility to work two overnight and three flexible shifts per week including weekends and holidays

Job Duties

  • Deliver refined dining experiences to guests in their rooms
  • Present meals with elegance and attention to detail
  • Ensure prompt and accurate order delivery
  • Collaborate effectively with kitchen, bartenders, and fellow servers
  • Maintain professionalism and polished appearance
  • Anticipate and respond to guest needs with discretion
  • Uphold the five-star standards of Park Hyatt Chicago

Job Criteria

Experience

Mid Level (3-7 years)


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