Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
supportive work environment
Job Description
Thompson Houston is an esteemed hotel located in the vibrant heart of downtown Houston. Managed in partnership with Hyatt Hotels Corporation, this property offers a luxurious experience defined by its sophisticated design, exceptional hospitality, and prime location. Known for providing memorable experiences to both guests and residents, Thompson Houston garners appreciation for its attention to detail, upscale amenities, and innovative restaurant concepts. As a blend of comfort and elegance, the hotel serves as a premier destination for travelers seeking a remarkable stay in Houston, offering unique dining and leisure experiences, including a stunning 1-acre pool deck, luxury cabanas, private event spaces, and breathtaking views of the city skyline. The hotel prides itself on delivering a welcoming, inclusive environment where every guest feels valued and well cared for. The addition of a new 3-meal dining venue exemplifies Thompson Houston's commitment to evolving and enhancing the guest experience in a highly competitive hospitality market.
The In-Room Dining Server role at Thompson Houston is an integral part of this premier hospitality experience. This position supports the smooth operation of the newly launched restaurant concept within the hotel, a versatile dining venue that extends its services beyond conventional spaces to include indoor and outdoor areas tailored for comfort and indulgence. The server contributes significantly to guest satisfaction by providing impeccable service that spans order taking, meal delivery, and payment processing. This role requires individuals who excel in customer service and hospitality, ensuring food and beverage orders meet the expectations of quality and timeliness for hotel guests and residents alike. Servers are responsible for recording incoming orders accurately, offering menu suggestions to enhance the dining experience, handling various forms of payment including room charges, and maintaining cleanliness and organization in the dining areas. The role demands a proactive approach to resolving any challenges or guest complaints with a positive and professional attitude. As the face of the in-room dining service, the server fosters a welcoming environment that upholds the high standards of Thompson Houston and Hyatt Hotels Corporation, embodying the company values of empathy, integrity, respect, inclusion, experimentation, and wellbeing. This position is full-time and available immediately as the hotel embarks on a new chapter in its dining offerings, aligning with the upcoming summer restaurant relaunch. Working at Thompson Houston offers not only the opportunity to contribute to a luxury hospitality brand renowned for quality and innovation but also presents career growth prospects within a supportive and dynamic team environment. Candidates eager to be part of a forward-thinking, guest-centric hotel with a commitment to sustainable and humanized travel experiences will find this role rewarding and engaging.
The In-Room Dining Server role at Thompson Houston is an integral part of this premier hospitality experience. This position supports the smooth operation of the newly launched restaurant concept within the hotel, a versatile dining venue that extends its services beyond conventional spaces to include indoor and outdoor areas tailored for comfort and indulgence. The server contributes significantly to guest satisfaction by providing impeccable service that spans order taking, meal delivery, and payment processing. This role requires individuals who excel in customer service and hospitality, ensuring food and beverage orders meet the expectations of quality and timeliness for hotel guests and residents alike. Servers are responsible for recording incoming orders accurately, offering menu suggestions to enhance the dining experience, handling various forms of payment including room charges, and maintaining cleanliness and organization in the dining areas. The role demands a proactive approach to resolving any challenges or guest complaints with a positive and professional attitude. As the face of the in-room dining service, the server fosters a welcoming environment that upholds the high standards of Thompson Houston and Hyatt Hotels Corporation, embodying the company values of empathy, integrity, respect, inclusion, experimentation, and wellbeing. This position is full-time and available immediately as the hotel embarks on a new chapter in its dining offerings, aligning with the upcoming summer restaurant relaunch. Working at Thompson Houston offers not only the opportunity to contribute to a luxury hospitality brand renowned for quality and innovation but also presents career growth prospects within a supportive and dynamic team environment. Candidates eager to be part of a forward-thinking, guest-centric hotel with a commitment to sustainable and humanized travel experiences will find this role rewarding and engaging.
Job Requirements
- High school diploma or equivalent
- Minimum 1-year experience in food and beverage service
- Familiarity with POS systems
- Ability to work flexible hours including evenings weekends and holidays
- Excellent communication skills
- Strong customer service orientation
- Ability to maintain a sanitary work environment
- Physical stamina to carry trays and stand for long periods
Job Qualifications
- 1-year experience in a fast-paced environment
- Liquor wine and beer and food knowledge
- Problem-solving and decision-making skills
- Proactive attitude with strong organizational skills
- Work cohesively with colleagues as part of a team
- Flexible schedule willing and able to work overnight shift duties including evenings weekends and holidays
Job Duties
- Receives and inputs guest orders
- Ensure receipt of orders by kitchen are correct
- Delivers food and beverage orders and collects payments
- Settles checks in the P.O.S. system according to hotel specifications
- Assists in the maintenance of the room service area and equipment including retrieval of all equipment throughout the hotel
- Handles complaints or challenges with a positive attitude
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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