In Room Dining Server

The Ritz-Carlton is a renowned luxury hospitality brand and part of Marriott International, a global leader in the hotel and accommodations industry. With a reputation for excellence and an unwavering commitment to delivering exceptional guest experiences, The Ritz-Carlton operates more than 100 award-winning properties worldwide. These properties are known for their elegant ambiance, superior service standards, and attention to detail, making them a preferred destination for discerning travelers seeking luxury accommodations and memorable stays. As a company, Marriott International fosters an inclusive and diverse workplace, valuing the unique backgrounds and talents of its associates to create an empowering environment that inspires creativity, compassion, and professional growth.

The role of a Guest Service Expert at The Ritz-Carlton embodies this dedication to exceptional service and hospitality. This full-time, non-management position is located at 1515 W 3rd St, Cleveland, Ohio, and offers a competitive pay rate of $12.88 per hour, with eligibility for tips. Guest Service Experts play a critical role in shaping the overall guest experience by providing attentive and thoughtful service throughout the guests' visit. Their responsibilities range from setting tables and maintaining cleanliness to effectively communicating with kitchen staff and personally engaging with guests. This role requires individuals to be highly active, with physical demands that include standing, sitting, or walking for extended periods; navigating varying surface conditions; and performing physical tasks such as lifting and carrying items up to 25 pounds independently.

The position emphasizes creating a safe and welcoming environment by adhering to company policies, maintaining high-quality standards, and presenting a professional appearance at all times. The ideal candidate will display initiative and a hands-on approach to work, ensuring that every interaction and transaction contributes to a memorable dining experience. The Ritz-Carlton's Gold Standards serve as the foundation for daily operations, promoting values such as respect, integrity, and genuine care for guests and colleagues alike.

Candidates with a high school diploma or G.E.D., and less than one year of related work experience are encouraged to apply. Supervisory experience or certifications are not required, making this a suitable opportunity for those new to the hospitality industry or looking to build a career in luxury service. The company values flexibility, with availability on weekends and holidays preferred, reflecting the dynamic nature of hospitality work.

Joining The Ritz-Carlton means becoming part of a global team dedicated to setting the standard for luxury hospitality worldwide. Associates are encouraged to grow professionally in an environment that prizes excellence and fosters a culture where every employee has the opportunity to do their best work, find purpose, and belong. This role is not just a job but a chance to contribute to an extraordinary legacy of service and create lasting memories for guests from all over the world. Marriott International's commitment to equal opportunity and non-discrimination ensures that all candidates and employees are treated with respect and fairness, promoting a workplace that is welcoming to everyone regardless of background or protected status.