In Room Dining - Server

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

PTO
matching retirement
Travel Discounts
Free Meals
Medical insurance
Dental Insurance
Career development opportunities

Job Description

The Fairmont Scottsdale Princess is Arizona's largest and longest-running AAA Five Diamond hotel, renowned for its luxury and exemplary hospitality. Located in one of the most desirable destinations, this iconic resort encompasses 750 beautifully appointed guestrooms, over 300,000 square feet of meeting and event space, an exquisite selection of four award-winning restaurants, and six sparkling heated pools. Guests also enjoy access to a luxurious Well & Being Spa that complements the unparalleled service for which the Princess is famous. The resort is deeply embedded in the community and hosts notable events such as the WM Phoenix Open, Easter at the Princess, Summer at the Princess, and Christmas at the Princess, making it a cornerstone of seasonal celebrations and leisure experiences.

Working at the Fairmont Scottsdale Princess means becoming part of a team that values warmth, professionalism, and a guest-first mindset. This is a place where employees enjoy comprehensive benefits, including paid time off (PTO), matching retirement plans, travel discounts both locally and worldwide through Accor, and continuous career development opportunities. The property fosters a culture of inclusivity and diversity, embracing a collaborative spirit that helps every team member feel valued and inspired.

The role of In Room Dining Server at the Fairmont Scottsdale Princess plays a critical part in delivering memorable dining experiences directly to the guests’ rooms. The server is not only responsible for timely and accurate food and beverage delivery but also embodies the hospitality that defines the hotel. They are the direct link to enhancing guest satisfaction by providing professional, friendly, and engaging service with detailed knowledge of menu items, beverage selections, and preparation methods. This position demands excellent communication, reliability, and the ability to work efficiently in a fast-paced environment while maintaining composure under pressure.

In room dining servers at the Fairmont Scottsdale Princess are tasked with understanding and anticipating guest needs, ensuring that every meal served meets the highest quality and presentation standards. They take pride in their role within the larger team of 'Heartists'—a community of staff members dedicated to supporting each other and creating exceptional guest moments. The job requires flexibility, as servers must be willing to work evenings, weekends, and holidays. Additionally, adherence to grooming and hygiene standards reflects the hotel’s commitment to excellence.

This role offers employees the unique opportunity to contribute to an award-winning hotel with a global reputation for excellence. It is ideal for individuals who are passionate about hospitality, eager to grow professionally, and thrive in a dynamic, guest-focused environment. The Fairmont Scottsdale Princess invests in its people by offering competitive benefits, learning programs through professional academies, and opportunities for advancement within the property and the broader Accor network. By joining this team, servers become part of a larger hospitality family that is constantly pushing the boundaries of luxury and service. The job promises not only a fulfilling career path but also the chance to work in a setting where your efforts directly impact the comfort and happiness of every guest who walks through the doors.

Job Requirements

  • High school diploma or equivalent
  • previous food and beverage service experience
  • ability to operate point of sale system preferred
  • excellent communication skills
  • strong organizational skills
  • ability to work under pressure
  • team player mindset
  • flexible availability including evenings, weekends and holidays
  • adherence to grooming standards

Job Qualifications

  • Previous food and beverage service experience required
  • previous point of sale system experience preferred
  • excellent communication and organizational skills
  • strong interpersonal and problem solving abilities
  • highly responsible and reliable
  • ability to work well under pressure in a fast paced environment
  • ability to work cohesively as part of a team
  • ability to focus attention on guest needs, remaining calm and courteous at all times
  • able to work flexible shifts, evenings, weekends and holidays
  • adhere to Fairmont Scottsdale Princess grooming guidelines

Job Duties

  • Consistently offer professional, friendly and engaging service
  • assist guests regarding menu items in an informative and helpful way
  • have full knowledge of all beverage lists
  • deliver food and beverage in a timely and accurate manner
  • pick up orders efficiently from the kitchen
  • check outgoing orders for quality and accuracy of set up
  • have full knowledge of all menu items, garnishes, contents and preparation methods
  • follow outlet policies, procedures and service standards
  • follow all safety and sanitation policies when handling food and beverage
  • other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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