In Room Dining Server

The Ritz-Carlton, located in Cleveland, Ohio, is a distinguished name in the luxury hospitality sector and a celebrated part of Marriott International's prestigious portfolio of brands. Known for its commitment to excellence and impeccable guest service, The Ritz-Carlton offers exceptional hospitality experiences that create lasting memories for their guests around the world. With over 100 award-winning properties globally, the brand is synonymous with luxury, comfort, and personalized service. Emphasizing a culture of respect, diversity, and empowerment, The Ritz-Carlton fosters an environment where its associates can grow, develop their skills, and excel in their careers. The company prides itself on embodying its core values, known as the "Gold Standards," which guide daily operations and the delivery of superior service that exceed guest expectations.

This particular position at The Ritz-Carlton in Cleveland is a full-time, non-management role in the Food and Beverage and Culinary category, offering a competitive hourly wage of $12.88 with eligibility for tips. The role is ideal for individuals passionate about hospitality and eager to contribute to creating memorable guest experiences. Responsibilities encompass ensuring the guest service standards of The Ritz-Carlton are consistently met with kindness and attentiveness. The Expert Guest Service associates do more than just serve food; they facilitate a unique and memorable experience by proactively aiding guests and collaborating seamlessly with kitchen and other hotel team members.

Candidates should expect to engage in a variety of tasks, such as setting tables, communicating effectively with kitchen staff, interacting warmly with guests, and maintaining cleanliness and organization in work and storage areas. The job requires physical stamina as it involves standing, walking for extended periods, maneuvering over various floor surfaces, and performing physical tasks like lifting, carrying, pushing, and positioning objects under 50 pounds without assistance. Employees must also be able to reach high places, bend, kneel, twist, stretch, and stoop as needed to maintain service excellence.

Beyond physical capabilities, successful candidates will need to uphold professional appearance standards and communicate effectively to foster a welcoming environment. The Ritz-Carlton's culture of inclusivity ensures all employees are respected and valued, creating a workplace that celebrates diverse backgrounds and promotes equal opportunity. This role is not only a job but an opportunity to become part of a world-class team that values creativity, kindness, and compassion. Through adherence to The Ritz-Carlton's Gold Standards, including the employee promise, credo, and service values, associates contribute to a legacy of luxury and guest satisfaction.

Joining The Ritz-Carlton means embarking on a rewarding journey where you can perform your best work, build a meaningful career purpose, and be supported by a phenomenal global team committed to personal and professional growth. The company encourages a flexible schedule with a preference for availability on weekends and holidays, making it suitable for candidates seeking dynamic work hours. This role offers comprehensive experience in the luxury hospitality industry and serves as a foundation for career advancement within Marriott International's extensive network of brands.