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In-Room Dining Server

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $18.19
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k Retirement Plan
employee travel program
Employee Meals
Discounted parking
Public transportation discount
Laundry service
Paid Time Off
Holidays
Personal Days
floating holidays

Job Description

Four Seasons is a global leader in luxury hospitality, renowned for delivering exceptional guest experiences through the dedication and passion of its people. The company values a culture of kindness, excellence, and continuous growth, where every team member is encouraged to push their limits and treat others with respect and empathy. At Four Seasons, the belief is that life becomes richer through genuine connections with guests, team members, and the community. This ethos not only guides the service provided to guests but also ensures a world-class employee experience that fosters motivation, job satisfaction, and a supportive working environment.

Four Seasons Hotel One Dalton Street in Boston stands as a landmark of elegance and sophistication in the city’s Back Bay area. As the third tallest building in Boston, the hotel features 215 spacious guest rooms and suites with stunning floor-to-ceiling windows boasting panoramic views of the city skyline, Charles River, Boston Harbor, and beyond. Amenities include The Wellness Floor—an urban five-star spa destination—alongside chic dining options such as the renowned One+One brunch spot and Trifecta, a stylish restaurant and cocktail lounge celebrated for its inventive cocktails and New England cuisine. Additionally, the hotel offers over 10,000 square feet of versatile meeting and event space, complemented by 160 exclusive private residences designed to provide luxury living with breathtaking vistas.

The opportunity at Four Seasons Hotel One Dalton Street invites enthusiastic hospitality professionals to become an integral part of a prestigious Forbes Five-Star team. The role of In-Room Dining Server is perfect for individuals passionate about delivering memorable guest experiences marked by attention to detail, warmth, and professionalism. This role centers on direct service, ensuring that food and beverage needs are met with elegance and efficiency, reflecting the high standards clients expect from Four Seasons. As a server, you will interact closely with guests, providing detailed and engaging descriptions of menu items and ensuring timely and accurate delivery of orders to guest rooms and residences.

In addition to delivering exceptional service, the In-Room Dining Server is responsible for maintaining the presentation and cleanliness of service areas, anticipating guest needs, and addressing special requests in a proactive manner. The position demands flexibility, including availability to work weekends, overnight shifts, and holidays, demonstrating a commitment to availability whenever guests require impeccable service.

The role offers an hourly wage of $18.19 and the benefit of working in an inclusive, supportive, and dynamic environment where your contributions are valued as part of a world-class hospitality team. Employees at Four Seasons enjoy a set of compelling benefits, including zero-cost medical, dental, and vision insurance for themselves and eligible dependents, matched retirement plans, employee travel programs, complimentary meals, discounted parking, and more, fostering well-being and work-life balance.

Joining Four Seasons Hotel One Dalton Street means embarking on a rewarding career path with opportunities for growth within an internationally recognized luxury hospitality brand. The company places strong emphasis on hiring individuals who uphold the Golden Rule, embody a positive attitude, and demonstrate a passion for excellence in hospitality. In this role, you will have the privilege of contributing to unforgettable guest experiences set against the backdrop of one of Boston’s most iconic hotels.

Job Requirements

  • High School education or equivalent experience
  • minimum 1-year food service or related work
  • tip certified
  • ability to carry and balance a tray
  • positive attitude and willing to learn
  • requires reading, writing and oral proficiency in the English language

Job Qualifications

  • High School education or equivalent experience
  • minimum 1-year food service or related work
  • tip certified
  • ability to carry and balance a tray
  • positive attitude and willing to learn
  • requires reading, writing and oral proficiency in the English language

Job Duties

  • Serve guest needs by providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods
  • deliver food orders including any special needs or requests such as amenities to the guest room and in their residences in a timely manner, check completed kitchen orders with the order taker or guest’s original order
  • greet guests, describe selected items to the guest using interesting and vivid descriptions of each item’s origin, taste, and preparation methods
  • communicate options for removal of trays and dishware
  • respond to request for tray removal according to established time standards
  • breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations
  • anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests
  • ability to work weekends, overnights and holidays
  • will be overnight relief and will need to work 2 overnight shifts in the week

Job Criteria

Experience

Entry Level (1-2 years)


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