Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $17.00 - $21.75
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Work Schedule

Standard Hours
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Benefits

hotel discounts
Learning and development opportunities
recognition programs
wellness programs
Motivating management
Team-oriented colleagues

Job Description

W Hotels is a renowned luxury hotel brand under the umbrella of Marriott International, known globally for its innovative approach to hospitality and vibrant atmosphere that redefines the traditional standards of luxury. Located in the heart of New York City at 201 Park Ave S, W Hotels caters to a diverse clientele seeking unique experiences that combine comfort, modernity, and personalized service. The brand embraces a culture of inclusivity, creativity, and high energy, attracting professionals who are passionate about hospitality and dedicated to delivering exceptional guest experiences. As part of Marriott International, W Hotels benefits from a vast global network, extensive resources, and a commitment to diversity and equal opportunity in the workplace, ensuring employees feel welcomed and valued.

This specific role is a full-time substitute position within the Food and Beverage department, classified as a non-management role. The position offers an hourly wage between $17.00 and $21.75, with tip eligibility, making it a competitive opportunity for those interested in advancing their careers in hospitality, especially within a high-profile luxury hotel setting. The role is based on-site at the New York City location and is designed for individuals who thrive in fast-paced environments and enjoy interacting with guests from all over the world.

As a Food and Beverage team member, your primary responsibility will be to provide an outstanding dining experience to guests by delivering prompt and courteous service. Your tasks will involve greeting guests warmly, assisting them with menu selections, serving food and beverages with care, and ensuring each guest's satisfaction throughout their meal. You will be expected to maintain a professional appearance, adhere to safety and hygiene standards, and efficiently handle transactions using the MICROS system. This position emphasizes teamwork, communication skills, and a genuine enthusiasm for hospitality, making it ideal for both newcomers to the industry as well as experienced servers.

The environment at W Hotels is supportive and collaborative, offering numerous benefits including hotel discounts, opportunities for learning and development, recognition programs, wellness initiatives, and leadership that motivates. This role is more than just a job; it is a chance to grow your skills, expand your professional network, and contribute to a team dedicated to excellence in guest services. The hotel strongly supports employee development and offers diverse career paths, making it a place where you can find long-term career satisfaction.

Joining the W Hotels team means becoming part of a global family where diversity is celebrated, and every individual's talents are recognized. You will engage with a vibrant community committed to both personal and professional growth, in an environment that fosters innovation, respect, and inclusiveness. Whether you are new to hospitality or a seasoned professional, this role will allow you to combine your passion for food and beverage with rewarding work in a prestigious and culturally rich setting. W Hotels invites you to bring your positive energy, team-oriented mindset, and customer-focused attitude to create memorable experiences for guests who value both luxury and genuine service.

Job Requirements

  • High school diploma or equivalent GED
  • At least one year of related work experience
  • Ability to move and lift up to 25 pounds
  • Ability to stand, sit or walk for extended periods
  • Maintain a professional appearance with a clean uniform
  • Complete safety training and certification prior to employment

Job Qualifications

  • High school diploma or equivalent GED
  • At least one year of related work experience preferred
  • Good conversational skills and a team-oriented attitude
  • Positive attitude and outgoing personality
  • Experience as a server considered a strong advantage

Job Duties

  • Greet guests and attend to tables promptly
  • Serve food and beverages to guests and provide recommendations when necessary
  • Share knowledge of the menu to assist guests with questions and special requests
  • Accurately and timely record transactions using the MICROS system
  • Approach guests to ensure satisfaction with each dish and beverage
  • Clean tables, complete closing duties, and restock tableware and other supplies

Job Criteria

Experience

Mid Level (3-7 years)


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