Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $10.98
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Flexible work schedule
Employee wellness programs

Job Description

The JW Marriott Orlando Bonnet Creek Resort & Spa is a premier luxury resort located in Orlando, Florida. Known for its elegant accommodations, world-class amenities, and exceptional guest services, JW Marriott offers an unparalleled experience for both leisure and business travelers. The resort features beautifully appointed rooms and suites, multiple dining venues, a full-service spa, championship golf courses, and extensive event spaces. Set in a tranquil natural setting yet conveniently close to popular Orlando attractions, JW Marriott Orlando Bonnet Creek Resort & Spa prioritizes guest satisfaction, comfort, and memorable experiences. As part of Marriott International, a global leader in hospitality, the resort embraces a culture of excellence and diversity, striving to create an inclusive environment for all associates and guests alike.

The position available is for a Guest Service Expert within the Food and Beverage category, specifically at the renowned JW Marriott Orlando Bonnet Creek Resort & Spa. This part-time, non-management role offers an hourly wage of $10.98 and promises an engaging and dynamic work environment. Guest Service Experts are essential in delivering an outstanding dining experience by providing a variety of guest services that extend beyond simply serving meals. The role involves setting tables, collaborating closely with kitchen staff, interacting directly with guests, and maintaining cleanliness in work areas. This hands-on position requires a proactive attitude to ensure that every guest's interaction is seamless and memorable. Moreover, Guest Service Experts are expected to uphold strict safety standards, follow company policies, and maintain professional appearance and communication. Physical activity including standing, sitting, walking on diverse surfaces, and lifting objects up to 25 pounds independently (and up to 50 pounds with assistance) is a vital part of the daily routine. The position demands a commitment to quality service and the ability to multitask in a lively hospitality setting, making it ideal for individuals passionate about guest interaction and hospitality excellence. Preferred candidates will have hospitality or serving experience, though it is not required. Marriott International fosters an inclusive work environment, upholding equal opportunity employment and embracing the unique backgrounds of its associates, further enhancing the supportive culture at JW Marriott Orlando Bonnet Creek Resort & Spa.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • hospitality experience preferred
  • server experience is a plus
  • ability to stand, sit, or walk for extended periods
  • capable of lifting up to 25 pounds without assistance and up to 50 pounds with assistance
  • must follow company policies and safety standards
  • professional appearance and communication skills

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience preferred
  • experience in hospitality or food service preferred
  • ability to communicate effectively with guests and team members
  • no supervisory experience required

Job Duties

  • set tables to prepare for guests
  • communicate effectively with kitchen staff to ensure accurate and timely food orders
  • interact with and serve guests in a friendly and professional manner
  • maintain cleanliness and organization of work areas and supplies
  • follow safety protocols and company policies
  • manage menu knowledge including reading and verifying information
  • handle physical tasks including moving, lifting, and carrying items as needed

Job Criteria

Experience

Entry Level (1-2 years)


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