Job Overview

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Employment Type

Full-time
diamond

Benefits

Health Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Career development opportunities
Diversity and inclusion initiatives
Employee assistance program

Job Description

W South Beach, located at 2201 Collins Ave, Miami Beach, Florida, is part of the renowned W Hotels portfolio under Marriott International. As a luxury lifestyle hotel, W South Beach embodies a spirit of modernity and innovation, offering guests a unique and vibrant experience through its distinctive design, exceptional guest service, and dynamic culinary scene. The hotel prides itself on being more than just a place to stay – it's a destination that ignites curiosity and expands worlds through unparalleled hospitality, blending cultural richness and contemporary comfort. Being part of Marriott International, the hotel embraces diversity, inclusion, and equal opportunity employment, fostering an environment where employees from all backgrounds can thrive and feel valued. This establishment is dedicated to maintaining high-quality standards and providing memorable experiences that go beyond expectations.

The Guest Service Expert position at W South Beach is a full-time, non-management role that is crucial in creating an unforgettable dining experience for guests. The role emphasizes proactive service, attention to detail, and teamwork. Responsibilities include setting tables, communicating with kitchen staff, interacting warmly with guests, serving meals and beverages, and maintaining cleanliness in work areas. The Guest Service Expert helps make every transaction seamless and integrated into the overall guest experience. The position is physically active, requiring standing, sitting, and walking for extended periods, and involves moving objects that may weigh up to 50 pounds with assistance. This role demands a hands-on approach, a positive and professional attitude, and adherence to company policies and safety standards. The preferred shift is evening, and the work environment is dynamic, demanding multitasking and effective communication skills.

This role is perfect for candidates with less than a year of related work experience who possess a high school diploma or GED equivalent. Candidates do not need supervisory experience or certifications. Working at W South Beach offers the opportunity to belong to an inspiring global team, engage with guests in a vibrant setting, and grow within an internationally acclaimed hospitality brand. The role not only focuses on delivering excellent guest service but also supports the hotel’s mission to foster innovation, originality, and forward-thinking within the luxury hotel industry. Employees are encouraged to be their best selves and are supported in their personal and professional development within Marriott International's extensive portfolio of brands.

Job Requirements

  • High school diploma or GED equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • ability to stand, sit, and walk for extended periods
  • capability to move, lift, carry, push, pull objects weighing up to 25 pounds unaided and up to 50 pounds with assistance
  • compliance with company policies and safety standards

Job Qualifications

  • High school diploma or GED equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • good communication skills
  • ability to stand, sit, and walk for extended periods
  • teamwork oriented
  • professional personal appearance

Job Duties

  • Setting tables
  • communicating with kitchen staff
  • interacting and serving guests
  • cleaning work areas and supplies
  • managing menu information
  • moving and lifting objects up to 25 pounds unassisted and up to 50 pounds with assistance
  • adhering to safety and quality standards

Job Criteria

Experience

Entry Level (1-2 years)


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