In Room Dining Server

The Ritz-Carlton Cleveland is a distinguished luxury hotel located at 1515 W 3rd St, Cleveland, Ohio. As part of the globally renowned Ritz-Carlton brand under Marriott International, this hotel offers guests an unparalleled experience of comfort, elegance, and exceptional service. The Ritz-Carlton brand is famous worldwide for its dedication to creating memorable guest experiences through refined hospitality and attention to every detail. With over 100 award-winning hotels worldwide, The Ritz-Carlton Cleveland lives up to this standard by delivering consistently high levels of luxury and care for every guest. The establishment values diversity and inclusion, actively promoting equal opportunity and a supportive workplace environment that celebrates the unique backgrounds, talents, and experiences of its associates.

This position is for a Guest Service Expert, a non-management role that plays a vital part in the Food and Beverage & Culinary category at The Ritz-Carlton Cleveland. This full-time role pays $12.88 per hour and is tip eligible, with preferred flexible availability including weekends and holidays. The job involves much more than simply serving food and beverages; it aims to create unique and memorable experiences for guests by offering attentive and thoughtful service that enhances every stage of their visit. Guest Service Experts take the initiative to provide a variety of services designed to ensure a comfortable, seamless, and distinguished dining experience.

In this role, you will be responsible for everything from setting tables and interacting effectively with kitchen staff to engaging positively with guests throughout their visit. You will also maintain cleanliness and organization in work and storage areas, ensuring a safe and professional environment. This physically active job requires standing, walking, and moving around different surfaces, sometimes uneven or slippery, for long periods. Tasks may include lifting or moving objects weighing up to 50 pounds, reaching high places, bending, twisting, and extending your arms, all done safely and professionally to uphold the high standards of The Ritz-Carlton.

The Ritz-Carlton’s "Gold Standards" form the foundation of this role, guiding employees to deliver excellence daily through the employee promise, credo, and service values. These standards emphasize kindness, attention to detail, and personalized guest service that surpasses expectations and foster lasting memories. The culture at The Ritz-Carlton empowers staff to be creative, compassionate, and engaged, contributing to the brand’s global reputation for luxury hospitality and guest satisfaction.

Joining The Ritz-Carlton Cleveland means becoming part of an exceptional team within Marriott International’s prestigious brand portfolio. It offers a career path steeped in learning and professional growth, where you are supported to become your very best version. Moreover, the role provides an opportunity to work in a respectful and inclusive environment that values your contributions and helps you feel proud of the work you do. If you are passionate about hospitality and want to be part of a world-leading hotel that truly values its associates and its guests, this role is an excellent opportunity to develop your career in a luxury setting while delivering unforgettable experiences to every guest.