In-Room Dining Order Taker - Waldorf Astoria Chicago

Waldorf Astoria Chicago is a prestigious luxury hotel located in Chicago's renowned Gold Coast neighborhood. Recognized as one of the Best Hotels in the World and in Chicago, it features the Top Hotel Spa in the U.S. The hotel boasts the distinguished AAA-Five-Diamond and Forbes 4-Star ratings. It is modeled after the grand Parisian hotels of the 1920s, creating an opulent and sophisticated ambiance for its guests. With 215 rooms, more than 5,000 square feet of meeting space, and four distinct food and beverage outlets including a restaurant, two bars, and in-room dining services, Waldorf Astoria Chicago offers a comprehensive luxury experience. The hotel is ideally situated among Oak Street retailers, beach access, Rush Street's vibrant dining and nightlife, and The Magnificent Mile, offering guests a prime location for leisure and business alike.

At Waldorf Astoria Chicago, creating unforgettable guest experiences is at the heart of every team member's role. The In-Room Dining Order Taker plays a vital part in delivering exceptional service and enhancing guest satisfaction. This role involves more than just processing orders; it requires a genuine enthusiasm for hospitality and a commitment to spreading warmth and positivity. The position is unionized under Local 1, requiring candidates to have complete open availability with schedules that may vary week to week. While full-time hours are not guaranteed initially and depend on seniority and business needs, the role offers the chance to engage with guests directly and contribute to the upscale atmosphere Waldorf Astoria Chicago is renowned for.

The In-Room Dining Order Taker is responsible for promptly answering room service calls, accurately capturing food and beverage orders, and inputting them into the point-of-sale system without error. This role calls for detailed menu knowledge to confidently assist guests, inform them about promotions, and suggest complementary items to enhance their dining experience. The position also requires handling payments with precision, ensuring reconciliation of checks and proper cash management according to accounting standards. Success in this role requires a positive attitude, strong communication skills, and an ability to work effectively within a team. Those who excel demonstrate Hilton's core values, such as hospitality, integrity, leadership, teamwork, ownership, and a focus on delivering excellence in the moment.

Joining Waldorf Astoria Chicago means becoming part of a celebrated venue with a commitment to both guest and employee wellbeing. Hilton, the parent company, offers unmatched perks including deeply discounted travel rates, an employee stock purchase plan, paid parental leave, caregiving support, crisis assistance, mental health resources, generous paid time off, and comprehensive health and welfare benefits. These offerings underscore Hilton’s dedication to supporting its team members' personal and professional lives.

With an award-winning workplace culture recognized by organizations like Great Place to Work and Fortune, Waldorf Astoria Chicago fosters an environment where team members can thrive and grow their careers. Whether you are beginning your career or seeking new opportunities, the In-Room Dining Order Taker position offers a platform to develop valuable skills, engage with guests in a meaningful way, and contribute to a world-class hospitality experience. The role is ideal for individuals who embrace challenge, possess a passion for service, and want to be part of a luxury hotel setting that values exceptional service and team excellence.