In Room Dining Order Taker

The Ritz-Carlton Laguna Niguel, located in the picturesque coastal city of Dana Point, California, is a distinguished luxury hotel known for its exceptional service, stunning ocean views, and sophisticated ambiance. As part of the globally recognized Ritz-Carlton brand and Marriott International portfolio, this prestigious establishment prides itself on delivering an unparalleled guest experience that combines comfort, elegance, and attentive hospitality. The Ritz-Carlton Laguna Niguel has earned a reputation as a premier destination for travelers seeking refined accommodations along the beautiful Southern California coastline. The hotel features top-tier amenities, breathtaking oceanfront views, and a commitment to excellence that transforms each guest stay into a cherished memory.

At The Ritz-Carlton Laguna Niguel, our associates embody the spirit of graciousness and professionalism that sets us apart in the luxury hospitality industry. We adhere to The Ritz-Carlton Gold Standards, a set of guiding principles that emphasize exceptional service, attention to detail, and the creation of extraordinary memorable moments for every guest. Our culture fosters creativity, compassion, and teamwork, encouraging each employee to contribute uniquely to our collective success. We are proud to promote an inclusive environment that values diverse backgrounds and perspectives, ensuring every team member feels respected and empowered.

We are currently seeking a dedicated Room Service Agent to join our food and beverage team on a full-time basis. This non-management position offers an hourly pay rate of $25.75 and includes eligibility for tips, making it an attractive opportunity for individuals passionate about guest service and hospitality. As a Room Service Agent, you will play a crucial role in enhancing the guest experience by efficiently taking and processing room service orders, addressing guest inquiries, and ensuring timely communication between guests and kitchen staff.

Your primary responsibilities will include answering phone calls to take room service orders, providing detailed information about menu selections, and articulating the origin, vintage, and style of various wines to guests. You will log orders accurately using the MICROS system, track requests, and notify guests and management promptly of any service delays. Communicating additional meal requirements related to allergies, dietary restrictions, or special requests is essential to ensure guest satisfaction and safety. Maintaining cleanliness in your work area throughout the day and generating closing reports are also key aspects of your role.

This position demands excellent communication skills, professionalism, and a polished personal appearance. You will be expected to welcome and acknowledge guests warmly according to company standards, anticipate their service needs, and express genuine appreciation. Your ability to work collaboratively with your team and support a harmonious work environment will contribute significantly to the seamless delivery of high-quality room service. Physical requirements include standing, sitting, or walking for extended periods and occasionally lifting or moving objects weighing up to ten pounds.

At The Ritz-Carlton Laguna Niguel, safety and security are paramount. You will adhere strictly to all company protocols, report accidents or unsafe conditions, and complete mandatory safety training. This role provides an excellent pathway for individuals with a high school diploma or GED equivalent who seek to grow within a world-class hospitality brand without prior related experience or supervisory responsibilities. Join us and become part of a team dedicated to creating extraordinary experiences that linger long after guests depart, while advancing your career in luxury hospitality.