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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $25.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Tuition Reimbursement
Job Description
The Ritz-Carlton Laguna Niguel, located in the picturesque coastal city of Dana Point, California, is a distinguished luxury hotel known for its exceptional service, stunning ocean views, and sophisticated ambiance. As part of the globally recognized Ritz-Carlton brand and Marriott International portfolio, this prestigious establishment prides itself on delivering an unparalleled guest experience that combines comfort, elegance, and attentive hospitality. The Ritz-Carlton Laguna Niguel has earned a reputation as a premier destination for travelers seeking refined accommodations along the beautiful Southern California coastline. The hotel features top-tier amenities, breathtaking oceanfront views, and a commitment to excellence that transforms each guest... Show More
Job Requirements
- High school diploma or GED equivalent
- No related work experience required
- No supervisory experience required
- Ability to handle phone communications
- Ability to work full time
- Availability to work on location
- Ability to follow safety protocols
- Professional appearance
- Ability to process payments
- Physical ability to stand, sit, walk, and lift up to 10 pounds
Job Qualifications
- High school diploma or GED equivalent
- Excellent communication skills
- Professional telephone etiquette
- Ability to handle payment processing
- Strong attention to detail
- Ability to work in a team environment
- Commitment to company standards and safety
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Job Duties
- Take room service orders over the phone
- Answer questions on menu selections and check with kitchen staff
- Answer guest questions or concerns regarding wines
- Place and log call back for room service orders
- Notify guests and management of service delays
- Communicate meal requirements, allergies, dietary needs to kitchen
- Maintain cleanliness of work areas
- Record transactions in MICROS system
- Complete closing and MICROS reports
- Process all payment methods
- Follow company safety and security policies
- Report accidents and unsafe conditions
- Maintain professional appearance
- Welcome and acknowledge guests
- Support team to reach common goals
- Perform other reasonable duties as requested
Job Criteria
Experience
No experience required
Job Location
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