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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
team events
Job Description
The Ritz-Carlton South Beach is a prestigious luxury hotel located in the heart of Miami Beach, Florida. Renowned globally for its exceptional service and elegant accommodations, The Ritz-Carlton represents the pinnacle of luxury hospitality. As part of Marriott International's distinguished portfolio, the hotel offers guests an unparalleled experience characterized by thoughtful attention to detail, sophisticated amenities, and a commitment to excellence. Its prime location on South Beach makes it a sought-after destination for leisure and business travelers alike, blending stunning ocean views with urban vitality and cultural richness.
Working at The Ritz-Carlton South Beach means joining an elite team o... Show More
Working at The Ritz-Carlton South Beach means joining an elite team o... Show More
Job Requirements
- High school diploma or GED equivalent
- no prior work experience required
- no supervisory experience required
- ability to stand, sit, or walk for extended periods
- ability to lift, carry, push, pull, or place objects up to 10 pounds
- excellent communication skills
- ability to work full time
- ability to follow safety and security policies
- availability to work onsite at The Ritz-Carlton South Beach
- legal authorization to work in the United States
Job Qualifications
- High school diploma or GED equivalent
- no related work experience required
- no supervisory experience required
- excellent communication skills
- ability to use telephony systems and MICROS POS
- customer service orientation
- ability to follow safety and security protocols
- strong interpersonal skills
- attentiveness to guest needs
- ability to work in a fast-paced environment
- professional appearance
- reliable and punctual
Job Duties
- Take room service orders over the phone
- answer questions on menu selections and check with kitchen staff
- answer guest questions or concerns regarding wines
- place and log callback for room service orders
- notify guests and management of delays in service delivery
- communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- maintain cleanliness of work areas throughout the day
- record transactions in MICROS system at time of order
- complete all closing reports including MICROS reports
- process all payment methods
- follow all company and safety policies and procedures
- report accidents, injuries, and unsafe work conditions to manager
- complete safety training and certifications
- maintain clean and professional uniform and personal appearance
- maintain confidentiality of proprietary information
- protect company assets
- welcome and acknowledge all guests
- anticipate and address guests' service needs
- assist individuals with disabilities
- speak clearly and professionally
- answer telephones using appropriate etiquette
- develop and maintain positive working relationships
- support team to reach common goals
- ensure adherence to quality expectations and standards
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects up to 10 pounds
- perform other reasonable job duties as requested by supervisors
Job Criteria
Experience
No experience required
Job Location
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