In Room Dining Order Taker

The Ritz-Carlton South Beach is a prestigious luxury hotel located in the heart of Miami Beach, Florida. Renowned globally for its exceptional service and elegant accommodations, The Ritz-Carlton represents the pinnacle of luxury hospitality. As part of Marriott International's distinguished portfolio, the hotel offers guests an unparalleled experience characterized by thoughtful attention to detail, sophisticated amenities, and a commitment to excellence. Its prime location on South Beach makes it a sought-after destination for leisure and business travelers alike, blending stunning ocean views with urban vitality and cultural richness.

Working at The Ritz-Carlton South Beach means joining an elite team of hospitality professionals dedicated to creating memorable experiences for every guest. The hotel embodies the Gold Standards of The Ritz-Carlton brand, which are rooted in exceptional customer service, personalized attention, and a culture of respect and empowerment. Employees are not only expected to deliver world-class service but also to thrive in an environment that celebrates diversity, inclusivity, and professional growth.

The Room Service Order Taker role at The Ritz-Carlton South Beach is a full-time, non-management position offering an hourly wage of $18.50, with eligibility for tips. This role is essential in the smooth operation of the hotel's food and beverage department, acting as the direct link between guests and kitchen staff. The primary responsibility involves expertly taking room service orders over the phone, addressing guest inquiries regarding the menu and wines, and ensuring that all dietary needs and special requests are communicated accurately to the culinary team.

In addition to order management, the position requires maintaining cleanliness in the work area, processing payments using the MICROS system, and completing all necessary closing reports. The ideal candidate will effectively notify guests and management of any delays in service delivery, providing outstanding customer service and upholding the Ritz-Carlton’s commitment to quality and guest satisfaction.

The role demands strong interpersonal and communication skills, as employees must engage guests with professionalism using clear language and telephony etiquette. Candidates are expected to demonstrate an ability to assist guests with disabilities and to manage confidential information with integrity. Physical requirements include the ability to stand, sit, or walk for extended periods as well as the capacity to handle objects weighing up to 10 pounds.

Embodying the Ritz-Carlton’s Gold Standards, the Room Service Order Taker contributes significantly to the guest experience by reflecting the company’s values, including the Employee Promise and Service Values. These standards guide team members in delivering personalized and thoughtful service daily. This position offers an opportunity to be part of a respected global hospitality brand where employees can belong to a supportive and dynamic team and develop their careers while contributing to luxurious, memorable guest experiences.