In Room Dining Order Taker

EDITION Hotels represents a unique fusion of the visionary boutique hotelier Ian Schrager's genius, the luxury world-class service delivery, and the global reach of Marriott International. This distinct brand is crafted to cater to sophisticated and knowledgeable guests who appreciate exceptional quality, originality, design, and service excellence. EDITION Hotels stands out by blending elegance with personality, perfectionism with individualism, and comfort with charisma and charm, breaking conventional boundaries to deliver extraordinary experiences.

Located at 2901 Collins Ave, Miami Beach, Florida, EDITION Hotels is part of Marriott's esteemed portfolio dedicated to delivering superior hospitality experiences. The hotel features a blend of high-end services and innovative guest relations to create a theatrical spectacle that continuously delights and surprises visitors. With an emphasis on inclusivity, EDITION promotes diversity and equal opportunities within its workforce, ensuring that all associates feel welcomed and valued. The brand cultivates an inspiring environment where each team member is encouraged to reach their highest potential.

This full-time, non-management position in the Food and Beverage and Culinary category focuses primarily on room service operations. The role is pivotal in maintaining the signature high standards and seamless guest experiences that the EDITION Hotels brand is known for. The position involves direct interaction with guests over the phone, taking and confirming room service orders, responding knowledgeably about the menu and wine selections, and promptly communicating with the kitchen and other relevant departments to ensure orders are accurately fulfilled and delivered on time.

The successful candidate will be responsible for managing all aspects of room service order processing, including entering transactions into the MICROS system, handling multiple payment methods, and completing closing reports. Maintaining cleanliness in work areas and adhering strictly to safety policies are essential parts of the role, alongside ensuring professional presentation and confidentiality.

Guest relations are paramount; the role requires recognizing guests according to company standards, anticipating needs, assisting individuals with disabilities, and always providing service with genuine appreciation. Effective communication skills are crucial, including clear and professional telephone etiquette and the ability to foster positive working relationships with colleagues to support collective goals and service quality expectations.

Applicants do not need prior supervisory experience or certifications, and relevant experience in the field is not mandatory. A high school diploma or equivalent (General Educational Development, GED) is required to perform effectively in this role. EDITION Hotels invites enthusiastic, outgoing individuals who are eager to thrive in an inspiring and dynamic hospitality setting. The company culture encourages employees to bring their whole selves to work, focusing on heartfelt service rather than rigid procedures and creating memorable guest experiences that surpass expectations.

Joining EDITION means becoming part of a global team within Marriott International. The hotel emphasizes personal and professional growth, providing opportunities to conduct your best work, fulfill your purpose, and develop into your best self while contributing to an extraordinary hospitality legacy.