In-Room Dining Manager - San Francisco at Embarcadero

Four Seasons is a renowned luxury hotel company recognized worldwide for delivering exceptional guest experiences through a blend of personalized service and meticulous attention to detail. The brand is powered by its people, a collective of passionate individuals dedicated to continuous improvement, exceptional hospitality, and mutual respect. The company believes in creating a world-class employee experience, fostering a culture where team members can thrive and provide genuine heartfelt service to guests, residents, and partners across the globe. Known for its unwavering commitment to luxury and innovation, Four Seasons continuously strives to create lasting impressions that enhance the lives of those who work with and stay at their properties.

The Four Seasons Hotel San Francisco at Embarcadero represents a pinnacle of urban luxury hospitality. This sky-high urban retreat offers panoramic views of the city and the bay from the top floors of the landmark 345 California Center building. Located in the heart of downtown San Francisco, just steps away from iconic destinations like Union Square, the Ferry Building, Fisherman's Wharf, and Pier 39, this second Four Seasons property in the city combines sophisticated design with warm, welcoming service for an unparalleled guest experience.

As a team member at Four Seasons San Francisco at Embarcadero, you will be part of a dynamic environment that emphasizes both excellent service and authentic guest experiences. The hotel cultivates a culture where creativity, innovation, and a positive attitude are as essential as skill and experience. Joining this prestigious team offers a unique opportunity to contribute to and grow within the world’s leading luxury hotel company.

The In-Room Dining Manager role is pivotal in ensuring that guests enjoy exceptional, personalized dining experiences delivered right to their rooms. Reporting directly to the Assistant Director of Food & Beverage, the In-Room Dining Manager oversees the daily operations of the in-room dining service with a focus on quality, consistency, and efficiency. This role requires close collaboration with various departments including Culinary, Stewarding, and Front Office to maintain seamless service delivery and operational excellence.

Key responsibilities include supervising, training, and mentoring the in-room dining team to foster a positive work environment, monitoring order accuracy and presentation standards, and handling guest concerns with professionalism and urgency. The manager supports financial and operational objectives by assisting with scheduling, payroll, labor management, and inventory controls. Compliance with Four Seasons’ high standards and local health and safety regulations is essential. Additionally, the role partners with Front Office and Guest Experience teams to coordinate special requests and VIP services, contributing to memorable guest stays.

The position demands a candidate with a minimum of two years of food and beverage experience in a luxury hotel environment, ideally with leadership or supervisory experience in in-room dining or high-volume fine dining settings. Strong knowledge of service standards, cost control, labor management, and excellent communication skills in English are vital. A college degree in hospitality management or equivalent experience is preferred. Physical requirements include the ability to stand for extended periods and handle lifting duties. Flexibility in work schedules is also necessary to meet operational needs.

Working at Four Seasons means joining a team where attitude and passion are valued alongside skill. The company fosters an environment that nurtures employee growth and success, offering competitive salaries and an award-winning benefits package. This includes generous medical, dental, and vision insurance, a 401k retirement plan, generous parental leave, complimentary accommodation at other Four Seasons properties, complimentary employee meals, and paid time off including holidays, vacation, and sick days.

With a salary of $82,976.80, this role offers not just a job but a lifelong career opportunity within a global leader in luxury hospitality. Four Seasons is an equal opportunity employer committed to diversity and inclusion, encouraging applications from minorities, women, veterans, and individuals with disabilities. This role is based in the United States and requires legal work authorization.