In-Room Dining Manager

The Peninsula Chicago is part of the renowned Peninsula Hotels group, which is recognized worldwide for its unparalleled luxury, exquisite hospitality, and exceptional guest experiences. Situated in the heart of the vibrant city of Chicago, The Peninsula Chicago epitomizes the hallmark of Five Star Five Diamond service standards. As a prestigious luxury hotel, it offers guests an environment where elegance and comfort blend seamlessly with innovative hospitality solutions. The property caters to discerning travelers and residents seeking an elite experience in accommodations, dining, and amenities. The hotel’s commitment to excellence extends to its dedicated team members who strive to deliver memorable, exceptional service every day.

We are currently seeking an experienced and motivated In-Room Dining Manager to become a vital part of our food and beverage team. This role offers the opportunity to work alongside a high-profile and prestigious team, in a fast-paced, luxury environment that demands the highest standards of service and operational excellence. The In-Room Dining Manager will be responsible for overseeing all facets of the in-room dining service to ensure seamless execution and guest satisfaction. This includes managing staff schedules, delegating tasks, supervising service quality, and maintaining impeccable standards that align with the hotel’s five-star reputation.

The ideal candidate will possess strong leadership and management skills to effectively mentor, train, and motivate staff, fostering a team environment that supports both employee growth and superior guest experiences. The role requires detailed knowledge of food and beverage products, including preparation methods and proper service techniques, to educate and guide the team in delivering consistent service. Proficiency in utilizing POS and HOTsos systems will be essential to maintain accuracy and efficiency in orders and billing processes.

In addition to operational responsibilities, this role demands a skillful balance of guest focus and efficiency, ensuring every guest interaction is friendly, discreet, and unobtrusive. The manager will play a critical role in controlling inventory usage and ensuring the professional upkeep and use of equipment and service tools to maximize productivity and maintain cost control.

This full-time position offers a competitive salary range of $70,000 to $75,000 per year and includes comprehensive benefits reflective of a luxury hospitality brand. Working at The Peninsula Chicago, the In-Room Dining Manager will join a supportive work culture that values excellence, diversity, and career development, providing a rewarding career path in the luxury hotel sector. This is an exceptional opportunity for hospitality professionals who aspire to advance their careers in a globally recognized, luxury hotel setting.