Marriott International, Inc logo

In Room Dining Attendant

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $12.50 - $16.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Training and development opportunities
Equal employment opportunity
safe work environment

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its exceptional service and commitment to creating memorable experiences for guests worldwide. As one of the largest and most respected hotel chains, Marriott International operates a diverse portfolio of brands that cater to a wide range of travelers, from luxury seekers to business professionals and family vacationers. The company's dedication to excellence and innovation has earned it a reputation for quality and a loyal customer base, making it a top choice for both guests and employees alike.

At Marriott, the role of a Guest Service Expert is vital in ensuring that every guest receives personalized and attentive service throughout their visit. Unlike traditional food service roles that focus solely on delivering meals, this position emphasizes building an experience that guests will remember long after their dining is complete. Guest Service Experts are responsible for a variety of tasks, including setting tables, communicating effectively with the kitchen staff, interacting warmly and professionally with guests, and maintaining cleanliness and organization in their work areas. This role requires a proactive approach, where taking the initiative to address guest needs helps enhance the overall dining experience.

Guest Service Experts at Marriott International are expected to uphold the highest standards in all aspects of their work. This includes adhering strictly to company policies and procedures, maintaining a safe work environment, and ensuring that their personal appearance and communication reflect professionalism. The role is physically demanding, requiring individuals to be on their feet for extended periods, navigate various floor surfaces safely, and handle moderate physical tasks such as lifting and moving objects within specified weight limits. These responsibilities contribute to a dynamic and engaging work atmosphere where teamwork, attention to detail, and a commitment to quality are essential.

For those seeking to join Marriott International as a Guest Service Expert, a high school diploma or GED equivalent is preferred, with little to no prior work experience required, making it an excellent entry-level opportunity in the hospitality sector. The company is proud to foster an inclusive and diverse workplace, welcoming candidates from all backgrounds and ensuring equal employment opportunities without discrimination. Marriott's culture celebrates the unique talents and experiences of its associates, encouraging personal and professional growth within a supportive environment.

This position offers a platform for individuals to develop valuable skills in customer service, communication, and hospitality operations, which can serve as a foundation for advancing within the company or the broader hospitality industry. Marriott International's commitment to its employees is reflected in its comprehensive training programs and dedication to providing a safe and respectful workplace. By joining Marriott as a Guest Service Expert, associates become part of a global team that values excellence, diversity, and creating exceptional guest experiences that stand out in the competitive hospitality landscape.

Job Requirements

  • high school diploma or GED equivalent
  • ability to stand, sit, or walk for extended periods
  • ability to move over sloping, uneven, or slippery surfaces
  • physical capability to lift, carry, push, or pull up to 25 pounds unassisted and 50 pounds with assistance
  • willingness to follow company policies and safety guidelines
  • good interpersonal and communication skills
  • availability to work flexible hours

Job Qualifications

  • high school diploma or GED equivalent
  • less than 1 year of related work experience
  • no supervisory experience
  • strong communication skills
  • ability to work in a fast-paced environment
  • customer service orientation
  • ability to follow safety protocols

Job Duties

  • set tables and prepare dining areas for guests
  • communicate effectively with kitchen staff to ensure timely and accurate meal delivery
  • interact professionally and warmly with guests to enhance their dining experience
  • clean work areas and supplies to maintain hygiene and safety standards
  • handle physical tasks such as lifting, carrying, and moving items up to 25 pounds unassisted and 50 pounds with assistance
  • follow company policies and procedures to ensure a safe and professional workplace
  • uphold quality standards in service and personal appearance

Job Criteria

Experience

Entry Level (1-2 years)


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