In Room Dining - Assistant Manager

Santa Barbara, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $72,000.00 - $74,000.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Bonuses

Retirement Plan

Employee Discounts

Training and Development

Job Description

Rosewood Miramar Beach is a prestigious luxury resort situated on one of the most beautiful and exclusive beaches in Southern California, nestled in the picturesque community of Montecito, Santa Barbara. This 16-acre residential-style estate is thoughtfully designed with elegance, style, and glamour, offering guests an unparalleled experience in hospitality. The property boasts 161 ultra-luxury guest rooms and suites, including beachfront accommodations, signature suites, and multi-bedroom bungalows that set the standard for lavish comfort and relaxing ambiance. Guests have access to a wide array of amenities that include Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the pristine sandy shores of Miramar Beach. Rosewood Miramar Beach is a culinary haven featuring six unique dining venues, encompassing a beachfront restaurant, an al fresco beach bar, a sophisticated cocktail lounge, casual poolside dining, and an inviting poolside ice cream shop that serves classic American fare. The expansive indoor and outdoor event spaces total approximately 28,000 square feet and feature the magnificent Chandelier Ballroom, which spans over 6,500 square feet, as well as the Great Lawn that offers breathtaking, infinite ocean views. True to its reputation, Rosewood Miramar Beach delivers Attentive Estate-Style™ service, making it the perfect destination to celebrate life’s most memorable moments in personalized and exquisite settings. Owned by Caruso and managed by Rosewood Hotels and Resorts, this property exemplifies the epitome of luxury hospitality in Southern California.

The role at Rosewood Miramar Beach is that of an Assistant Manager for In-Room Dining within the Food and Beverage Services department. This full-time permanent position is essential in supporting the In-Room Dining Manager as well as the broader Food & Beverage leadership team. The Assistant Manager will be responsible for overseeing the daily operations of the In-Room Dining team, including supervising servers, order takers, and staff to ensure seamless, efficient, and high-quality service throughout all guest experiences. Candidates for this position will ensure the department consistently operates within the exacting Forbes 5 Star service standards for which Rosewood properties are known, maintaining exemplary guest satisfaction and quality benchmarks. From coordinating team schedules, payroll, and employee documentation to managing staff performance and training, this position requires a professional and positive leader who can take decisive action and motivate their team.

The Assistant Manager will also be hands-on in taking food and beverage orders, delivering and serving items with discretion and decorum, and ensuring guests enjoy a memorable culinary journey in the privacy of their rooms. This role demands a strong ability to communicate effectively with various departments, including Front Office, Housekeeping, Kitchen, and Stewarding to coordinate order accuracy, timely delivery, and guest amenity setups. In addition, the Assistant Manager will oversee the hygiene and cleanliness of service areas, maintain impeccable service presentation, conduct staff meetings, participate in the hiring process, and be prepared to cover overnight shifts where necessary.

Ideal candidates will exhibit exceptional leadership, organizational skills, the ability to handle physical demands of the role, and the capability to remain composed and thoughtful in dynamic service settings. This position requires at least three years of experience in a similar Food & Beverage role within a luxury or ultra-luxury resort or hotel environment, with previous supervisory or management experience preferred. Rosewood Miramar Beach offers a competitive salary between $72,000 and $74,000 annually, with eligibility for bonuses based on several factors including experience and education. This is an outstanding opportunity to join a world-class hospitality team committed to delivering refined service excellence and unforgettable guest experiences.

Job Requirements

High school diploma
Minimum three years of experience in Food & Beverage in a luxury or ultra-luxury resort or hotel
Previous supervisor or management experience preferred
Minimum of 21 years of age to serve alcohol
TIPS and Food handling certification preferred
Ability to exert physical effort lifting up to 30 pounds
Ability to endure physical movements throughout work areas
Ability to walk, stand, crouch or run on narrow, slippery or erratically moving surfaces
Ability to speak, read, and write English
Knowledge of beverage offerings including wine, spirits and cocktails
Ability to work with minimal supervision
Ability to maintain confidentiality of guest information
Must be well-groomed
Ability to communicate effectively with guests and coworkers

Job Qualifications

High school diploma
Minimum three years of Food & Beverage experience in a similar position in a luxury or ultra-luxury resort or hotel
Previous supervisor or management experience preferred
Must be a minimum of 21 years of age to serve alcohol
TIPS and Food handling certification preferred
Professional, positive image with strong leadership skills
Knowledge of purchasing, storage, rotation and training of beverage offerings
Extensive knowledge of wine, spirits, mineral waters, soft drinks and cocktails
Ability to understand guest service needs
Ability to suggestively sell menu items, beverages and wines
Ability to input information into P.O.S. system
Ability to maintain good coordination and timing while serving
Ability to exert physical effort in transporting food and beverage items
Bilingual in Spanish preferred

Job Duties

Create and update team schedules, payroll and other employee documents
Responsible for managing the performance of the department staff
Supervise others and take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest rooms according to hotel specifications, courteously and efficiently
Create a memorable culinary experience for our guests in the privacy of their room
Provide coverage for overnight shifts including order taking, meal delivery, prepping items for upcoming shifts, mise en place, cleaning and maintaining a neat and tidy working environment
Maintain discretion, respect and decorum when entering guest rooms
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure standards are maintained at a superior level daily
Review the work of associates to ensure procedures and policies are followed
Inspect coffee, tea, water machines for cleanliness and content
Supervise In-Room Dining areas for cleanliness and proper setup
Control removal of trays and trolleys from guestrooms and corridors
Check accuracy and quality of orders before delivery
Introduce, visit and supervise service at VIP guestrooms
Coordinate with Front Office and Housekeeping on room amenities and delivery times
Ensure proper hygiene of service areas and good condition of furniture and equipment
Communicate efficiently with kitchen team and other internal departments
Prepare and conduct training programs for associates and evaluate staff performance
Check on personal appearance of In-Room Dining associates
Hold regular meetings to discuss service and improvement opportunities
Attend mandatory Food & Beverage meetings
Participate in In-Room Dining interview process
Take proper disciplinary action and reward outstanding staff
Complete logbook for Director of Food and Beverage
Prepare all Service Menu
Organize and handle special events in rooms and apartments
Communicate all operational and guest service issues to the In-Room Dining Manager
Perform all other duties as required