In-Home Sales & Tech Support (Part Time)

Asurion is a global technology solutions company recognized for its commitment to innovation and superior customer service. With a vast reach that supports over 350 million customers worldwide, Asurion stands as a leader in providing advanced tech solutions that help protect and enhance the technology experiences of consumers everywhere. Their products and services surpass even well-known streaming giants, supporting a large and diverse clientele. The company fosters a workplace culture that values every employee equally, promoting growth, integrity, and respect. They emphasize employee well-being, safety, and development, making Asurion a reputable and desirable employer in the technology service industry.

The opportunity at Asurion is for an In-Home Sales and Tech Support position that is part-time and specifically field-based, requiring daily travel to customer residences. This role is not remote and entails regular interaction in-person with clients to provide tailored technology solutions. The hourly wage offered is $20.05, paired with a mileage reimbursement, phone stipend, and a sales commission structure that rewards performance. The typical schedule spans five evenings per week from 4:05 PM to 9:00 PM, aligning with peak customer availability.

This entry-level role is perfect for individuals embarking on their career journey who relish engaging with people and want practical experience in sales and technical support. The position centers on the company's distinctive Serve, Solve, Sell™ methodology, which guides the entire customer interaction process. Initially, new hires undergo a comprehensive paid training period that equips them with product knowledge, customer service skills, negotiation tactics, and problem-solving abilities. Ongoing coaching and mentorship ensure continuous professional growth and maintain a high level of expertise.

In this role, the employees will be the face of Asurion for customers, helping to identify their technology needs, resolve issues efficiently, and provide personalized product recommendations. The Serve component emphasizes quality customer service and effective communication in various settings, including customers' homes and offices. The Solve segment involves utilizing technical know-how to troubleshoot and resolve issues, ensuring customers leave satisfied with workable solutions. Lastly, the Sell phase focuses on leveraging Asurion’s expanding product portfolio to meet customers' unique needs through skillful negotiation and attentive listening.

Candidates must have a valid driver's license and a satisfactory driving history, alongside a personal vehicle—excluding motorcycles—and are expected to travel up to 120 miles one way within their territory. The ability to work a flexible schedule including evenings, weekends, and holidays is essential. Comfort around household pets and a personal cellphone to maintain communication on the job are also necessary. The role demands a naturally outgoing personality, goal orientation, adaptability, and a passion for continuous learning.

Asurion offers substantial benefits such as guaranteed base pay for all worked hours with bi-weekly payments, early access to earned wages, uncapped sales commissions, weekly mileage reimbursement, a monthly phone stipend, and paid training to ensure new employees succeed. Employee health and safety are paramount, with measures in place to create secure and positive interactions with customers during at-home visits. This job promises an engaging, dynamic environment ideal for those eager to grow in technology sales and customer service while earning competitive compensation.