Import Agent III

Watchpoint Logistics, Inc. is a distinguished company operating within the transportation and logistics industry, dedicated to delivering world-class services while fostering a workplace environment where employee satisfaction and engagement are paramount. As a small yet highly experienced multidisciplinary family, Watchpoint values the unique strengths and contributions of each team member, promoting a culture of respect, growth, and collaboration. The company aims to be the employer of choice by continuously integrating employee feedback to enhance professional and personal development opportunities, thereby reinforcing its mission to achieve excellence in both employee and customer satisfaction. Watchpoint's commitment to equal opportunity employment further emphasizes its inclusive and supportive workplace philosophy.

The Import Agent III position at Watchpoint Logistics plays a crucial role in ensuring the smooth operation of customers' supply chains by applying exceptional communication skills and industry expertise. This hybrid role requires reliable commuting to the Burlingame, CA office three days a week, providing a blend of remote and in-office work dynamics. The position offers an hourly wage ranging from $31.00 to $35.00, with final compensation determined based on individual skills, experience, education, and geographical location.

Import Agents are responsible for facilitating air and ocean shipment arrangements, identifying the most efficient routing methods, managing bookings, and coordinating deliveries to meet and exceed customer expectations. This role entails close collaboration with overseas offices, domestic agents, carriers, and network partners to address and resolve logistical challenges that may arise in the supply chain. The candidate must effectively utilize customer service expertise to proactively update clients regarding shipment statuses and handle inquiries independently, providing timely solutions and maintaining excellent customer relations.

Working extensively with internal systems such as CRM, HRIS, Cargowise, and Salesforce is a critical aspect of this role. Import Agents will track shipments door to door, ensure accurate milestone updates are maintained, and coordinate communication between dispatch, transportation, warehouse agents, and various departments to facilitate seamless supply chain operations. The successful candidate must exhibit strong organizational skills, an aptitude for problem-solving, and the ability to work efficiently with minimal errors while achieving productivity goals set by management.

Overall, the Import Agent III role at Watchpoint Logistics is vital to ensuring customer satisfaction through expert management of import shipments and logistics processes. This position is ideal for individuals with a solid background in the freight industry, a proactive and solutions-focused mindset, and excellent interpersonal skills. Join Watchpoint to become part of a dedicated team that values your expertise and offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, 401(k) with company matching, vacation and sick pay, employee assistance programs, team lunches, and wellness initiatives.