Implementation Specialist II

ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration. As a leader in business outsourcing services, analytics, and compliance expertise, ADP is committed to fostering a culture that embraces core values including insightful expertise, integrity, service excellence, inspiring innovation, valuing each person, results-driven performance, and social responsibility. ADP’s commitment to diversity, equity, inclusion, and equal employment opportunity ensures a welcoming, inclusive workplace where all employees can thrive regardless of race, color, religion, sex, gender identity, or other protected characteristics. ADP is known for upholding the highest ethical standards and conducting business with integrity, providing a respectful and honest work environment.

The role of Implementation Specialist at ADP is vital in ensuring a smooth transition for new and existing small business clients as they adopt ADP’s Human Capital Management products. This position functions as both a consultant and project manager, delivering excellent customer service while managing the client onboarding process. The Implementation Specialist collaborates closely with the sales team and internal groups to guarantee clients are successfully transitioned and supported. They possess broad knowledge of ADP’s diverse product portfolio and use this expertise to solve client challenges, educate clients on product use, and identify up-sell opportunities through deep client relationship management.

In this role, candidates will manage workflow timelines, conduct quality reviews of client accounts, provide training throughout the onboarding process, and maintain consistent communication to ensure client satisfaction. They also handle finalized payroll setups, support clients during their initial payroll cycles, and continually update their knowledge base with the latest payroll and legal regulations. ADP seeks an Implementation Specialist who is proactive, detail-oriented, and able to build excellent internal and external relationships. The ideal candidate will have a Bachelor’s degree, 1 to 3 years experience in a client-focused environment (preferably payroll or human capital management), strong communication skills, problem-solving abilities, and the capacity to mentor peers.

This is an excellent opportunity for professionals seeking to grow within a forward-thinking and supportive company that values innovation and client success. The role offers a collaborative work environment with extensive opportunities for professional development, continuous learning, and making a meaningful impact on client retention and satisfaction rates at ADP.