Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Employee Discounts
flexible schedule
Health Insurance
Dental Insurance
Retirement Plan
Training and Development
Job Description
IHOP, also known as the International House of Pancakes, is a renowned restaurant chain famous for its breakfast offerings and welcoming dining atmosphere. Established with a mission to provide a memorable dining experience, IHOP has grown into a beloved destination where guests can enjoy a variety of pancakes, breakfast classics, and more, served with exceptional hospitality. Our restaurants are designed to offer a comfortable and family-friendly environment, making each visit an opportunity to create satisfied and returning customers.
As a Server/Waiter/Waitress at IHOP, you will play a critical role in delivering that exceptional dining experience. You will be the face of the IHOP brand, responsible for leading our guests through their meal with attentive and friendly service. This role requires you to have comprehensive menu knowledge and the ability to anticipate and respond to guest needs with genuine care and professionalism. The server position is not only about taking orders and serving food; it is about creating a welcoming atmosphere and ensuring every guest leaves with a positive impression of both the meal and the restaurant.
Your duties will extend beyond just serving guests; you will be expediting orders efficiently to maintain prompt service, adhering to standards concerning guest checks and cash handling to ensure accuracy and security. You will also be responsible for addressing guest complaints diplomatically and swiftly to maintain satisfaction and resolve any issues. Maintaining supplies by stocking and rotating items necessary for service, and assisting with cleaning duties such as clearing and setting tables, are integral parts of your daily routine.
To thrive in this position, you must be punctual, presentable, and ready to contribute your best to the team. IHOP values employees who demonstrate reliability, self-motivation, and a strong work ethic, working collaboratively with colleagues to achieve smooth operations. Communication is key as you interact with guests and team members throughout the service period. Physical stamina is necessary, as the role involves standing for long periods, lifting light loads, and performing repetitive wrist and finger movements. Overall, this position offers an opportunity to develop hospitality skills in a supportive environment while contributing to a well-known and respected brand.
As a Server/Waiter/Waitress at IHOP, you will play a critical role in delivering that exceptional dining experience. You will be the face of the IHOP brand, responsible for leading our guests through their meal with attentive and friendly service. This role requires you to have comprehensive menu knowledge and the ability to anticipate and respond to guest needs with genuine care and professionalism. The server position is not only about taking orders and serving food; it is about creating a welcoming atmosphere and ensuring every guest leaves with a positive impression of both the meal and the restaurant.
Your duties will extend beyond just serving guests; you will be expediting orders efficiently to maintain prompt service, adhering to standards concerning guest checks and cash handling to ensure accuracy and security. You will also be responsible for addressing guest complaints diplomatically and swiftly to maintain satisfaction and resolve any issues. Maintaining supplies by stocking and rotating items necessary for service, and assisting with cleaning duties such as clearing and setting tables, are integral parts of your daily routine.
To thrive in this position, you must be punctual, presentable, and ready to contribute your best to the team. IHOP values employees who demonstrate reliability, self-motivation, and a strong work ethic, working collaboratively with colleagues to achieve smooth operations. Communication is key as you interact with guests and team members throughout the service period. Physical stamina is necessary, as the role involves standing for long periods, lifting light loads, and performing repetitive wrist and finger movements. Overall, this position offers an opportunity to develop hospitality skills in a supportive environment while contributing to a well-known and respected brand.
Job Requirements
- Must have good communication skills
- able to lift 5-15 pounds
- stand for up to 8 hours
- occasionally use motion which entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists
- show up to work on time
- be well-groomed with a clean uniform
- be self-motivated
- be reliable
- have a strong work ethic
Job Qualifications
- Good communication skills
- ability to work well in a team
- customer service experience preferred
- knowledge of food safety standards
- ability to handle cash transactions
- ability to stand for long periods
- ability to lift 5-15 pounds
Job Duties
- Expediting all orders
- comply to standards in regards to guest checks and cash control
- handle guest complaints, always looking to resolve problems quickly
- stock and rotate all needed supplies in the service and dining areas
- perform cleaning duties, such as helping to clear and set tables
- show up to work on time, well-groomed with a clean uniform ready to work
- work well with others, be self-motivated, reliable and have a strong work ethic
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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