IHAMI_Medical Receptionist I_3010

Ann Arbor, MI, USA|

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Benefits

Health Insurance

Paid Time Off

Professional Development

Employee wellness programs

Retirement Plan

Paid holidays

Employee assistance program

Job Description

IHA (Independent Health Association) is a prominent healthcare organization dedicated to providing high-quality medical services and patient care. As part of Trinity Health, one of the largest Catholic health care systems in the United States, IHA emphasizes compassionate, patient-centered care that supports the dignity of every individual. The organization is committed to fostering a positive, professional, and service-oriented work environment that aligns with its core mission and values. Known for its dedication to excellence, IHA employs a range of healthcare professionals to ensure the highest standard of care and smooth operations within its medical facilities. With a focus on inclusiveness and teamwork, IHA continually strives to improve its services and patient outcomes through effective communication and collaboration.

The Medical Receptionist I position at IHA is a full-time, day-shift role that serves as the first point of contact for patients and external customers both in the office and over the phone. This role is crucial for facilitating efficient patient flow and ensuring appropriate billing and service protocols are followed. The Medical Receptionist I is responsible for greeting patients, verifying insurance, preparing patient charts, scheduling appointments, and managing communications between patients, billing staff, and medical personnel. This role encompasses a variety of essential functions, from collecting payments to assisting with patient paperwork and maintaining a clean and organized work environment.

In addition to general duties, Medical Receptionists working with refugee patient populations provide specialized support including handling intake, scheduling, coordination with service providers, and ensuring translation services are accurately provided by qualified medical interpreters when necessary. Those involved in digital campaigns assist with follow-ups on applications and patient seminar registrations.

The position demands a courteous, service-oriented approach, excellent communication skills, and proficiency with electronic medical records and standard office software such as Microsoft Word, Excel, and Outlook. The ideal candidate will have 1-2 years of experience in a medical or customer service environment and the ability to work effectively in a team-oriented, respectful, and professional atmosphere. This role requires strong organizational skills, attention to detail, and the capacity to maintain patient confidentiality in compliance with HIPAA requirements.

Joining IHA means becoming part of a mission-driven organization that values diversity, inclusion, and personal growth. The Medical Receptionist I plays a key role in enhancing patient experiences and supporting the health care team to deliver compassionate care. This position offers the opportunity for professional development and the chance to contribute meaningfully to a respected healthcare provider.

Job Requirements

High school diploma or GED or valid work permit for ages 15-17
1-2 years experience in medical or customer service environment preferred
understanding of insurance verification
excellent written and verbal communication skills
proficiency in electronic medical records and Microsoft Word, Excel, Outlook
knowledge of medical terminology
ability to work collaboratively and maintain confidentiality
good organizational and time management skills
ability to travel to other office locations and training
successful completion of IHA training program

Job Qualifications

High school diploma or GED or valid work permit for ages 15-17
preferred coursework in insurance, billing, or medical practice education
1-2 years of experience in medical or physician office or customer service environment
excellent written, verbal and face-to-face communication skills
proficiency with electronic medical records and Microsoft Office
understanding of insurance verification
knowledge of medical terminology
good organizational and time management skills
ability to work collaboratively in a team-oriented environment
professional and friendly demeanor
sound judgment and problem-solving skills
ability to maintain confidentiality
ability to travel to other office sites and attend training
successful completion of IHA competency-based training

Job Duties

Greets all individuals arriving at the office courteously and ensures their needs are met
obtains necessary patient registration information
verifies patient insurance eligibility
prepares charts for visits
notifies clinical staff of patient’s arrival
accurately completes patient forms
collects payment
ensures charges are posted to billing system
retrieves and files EMR/paper charts and reports
answers telephones and relays messages
schedules and confirms appointments
assists with clinic reschedules and patient contacts
communicates with leadership about overbookings
sends new patient paperwork via MyChart or mail
works daily Work Queue
may oversee payment and charge posting balancing
supports overdue report management and patient outreach
maintains a neat work area
supports other offices, attends meetings and training
performs other duties as assigned
provides intake and scheduling for refugee patient populations
communicates with service coordinators and providers
coordinates translation services
prepares intake and periodic reports
follows up on digital campaign applications
registers applicants for seminars
serves as primary contact for refugee patient staff
performs backup duties for Medical Reception team
promotes positive, professional work environment
complies with IHA policies and HIPAA guidelines
maintains confidentiality
embraces cultural differences
uses resources efficiently
participates in professional development