ice! Christmas Seasonal Assistant Manager - Retail

Gaylord Hotels, part of the Marriott International portfolio, is recognized for its expertise and leadership in delivering exceptional meetings and experiences. Located at 6000 W Osceola Parkway, Kissimmee, Florida, Gaylord Hotels offers a dynamic and engaging environment where creativity, entrepreneurship, and big-hearted service come together to provide unforgettable guest experiences. As a full-time management position, this role is strategically important within the Golf, Fitness, & Entertainment category. The position offers a competitive pay range of $25.77 to $27.69 per hour with eligibility for bonuses, reflecting the significance of the role in driving operational success and guest satisfaction.

The role involves assisting in the planning and execution of meetings and special events while ensuring seamless coordination between sales and operations to maximize guest experience and operational efficiency. The candidate will interfere directly with the daily and weekly goals of the department, influencing sales, attendance, guest satisfaction, safety, and overall event quality. This leadership role requires not only a strong understanding of event management and hospitality standards but also the ability to train and motivate team members.

This position requires coordination with outside vendors and management of controllable expenses, aiming to enhance the event experience and bolster revenue generation from various sources including merchandise sales and upselling during event planning. The candidate will be responsible for maintaining high standards of customer service, fostering an environment that consistently exceeds guest expectations. Exemplary guest relations skills are essential, as the role demands interacting directly with guests to receive feedback, address issues promptly, and empower employees to deliver outstanding service.

Human resource management is a fundamental aspect of this role, involving interviewing, selecting, training, appraising, and promoting employees while ensuring their safety and monitoring attendance. The position holds responsibility for managing employee performance by conducting annual appraisals and supporting supervisors in meeting their development goals. Safety and security of the employees and property are core priorities, alongside fostering continuous improvement in service delivery.

Gaylord Hotels' commitment to diversity and equal opportunity ensures a workplace embracing unique backgrounds, talents, and experiences, reinforcing its inclusive culture. Candidates will join a team that values creativity and dedication, offering extensive career growth opportunities beyond traditional hospitality roles. The brand prides itself on being a workplace where employees can thrive, belong, and grow.