ice! Christmas Seasonal Assistant Manager - Operations

Gaylord Hotels is a prestigious brand within the Marriott International portfolio, renowned for its exceptional meeting and event experiences combined with world-class hospitality. Located in Kissimmee, Florida, Gaylord Hotels operates in the entertainment, golf, and fitness sectors, providing distinctive immersive experiences such as their seasonal Ice! Immersive Christmas Experience. Marriott International, known globally for its commitment to employee development, diversity, and excellence in service, backs Gaylord Hotels with its rich hospitality heritage, broad career opportunities, and comprehensive employee benefits. This particular role is a full-time management position based at 6000 W Osceola Parkway, offering an hourly pay range between $25.77 and $27.69, with eligibility for bonuses. The position is not remote and demands hands-on leadership and customer service capabilities.

The Management role at Gaylord Hotels focuses on assisting in the planning and execution of meetings and special events. The position entails supporting the implementation of departmental strategies while ensuring seamless transitions between the sales and operations teams during event execution. This key leadership role requires the candidate to guide their team to consistently meet and exceed daily and weekly goals across several critical metrics, including sales, event attendance, guest satisfaction, and safety standards. In addition, this role demands a proactive approach in researching market competition, assisting with event management strategies to align with company goals, and maintaining high-quality service standards through regular event floor walkthroughs.

Moreover, the management role includes significant responsibility for profitability by cultivating vendor relationships, optimizing revenue through upselling opportunities, and managing departmental expenses to meet budget objectives. The role also involves inventory oversight to enhance product displays that contribute to increased merchandise sales. A major aspect of the position is ensuring exceptional customer service by fostering an atmosphere in all event-related operations that surpasses guest expectations, handling guest concerns effectively, empowering employees to deliver superior service, and continuously striving for service performance improvements.

The human resources component involves interviewing, selecting, and training staff. Managers are expected to appraise employee productivity and efficiency, ensuring safety and security within the team and property. Monitoring attendance, guiding employee development goals, and conducting annual performance reviews are also critical functions of this role. Through these responsibilities, the management position at Gaylord Hotels plays a pivotal role in supporting both operational success and employee growth within a vibrant, diverse, and inclusive work environment.

Gaylord Hotels prides itself on fostering a culture that values the unique backgrounds and talents of its associates, emphasizing inclusivity, non-discrimination, and equal opportunities for all employees. This position offers the chance to join a global team of dedicated professionals – known as STARs – who are creative, entrepreneurial, and committed to delivering thoughtful and big-hearted service. By joining Gaylord Hotels, candidates gain access to career advancement, meaningful work, vibrant culture, and comprehensive benefits — all contributing to becoming the best version of oneself while driving extraordinary experiences for guests.