Hybrid- Supervisor, Client Operations

Our company is a leading provider of specialized client operations with a particular focus on efficient and reliable management of healthcare-related accounts. We operate with a commitment to service excellence, ensuring that every client's needs are met through innovative solutions and attentive support. Known for a strong emphasis on training and staff development, our company is dedicated to maintaining high standards in medical records management and release of information services across multiple facilities. We pride ourselves on fostering a collaborative environment that supports continuous improvement and operational success in the healthcare administration sector.

The role of Client Operations Supervisor is critical to the smooth execution of our client accounts and plays a key part in supporting the Director of Client Operations and Facility Contacts. This position requires overseeing daily operations to ensure revenue goals and client expectations are consistently met. The Client Operations Supervisor manages staffing and workflow allocation, assists in hiring and evaluation processes, and ensures compliance with privacy standards such as HIPAA. The supervisor will also act as a point of contact for clients and team members, guiding and resolving routine queries, which is essential for maintaining high customer satisfaction.

The role involves the preparation and review of operational performance reports, quality assurance evaluations, and administrative functions to maintain high productivity and service quality. Supervisors assist in training both onsite and remote staff members and participate in disciplinary procedures when necessary. They are responsible for scheduling, payroll approval, and ensuring adequate supplies are available at each designated facility. This job requires a hands-on approach where supervisors occasionally handle direct medical record tasks such as scanning, logging, and certifying medical documents.

Candidates for this position must have a comprehensive understanding of medical terminology, HIPAA regulations, and release of information processes. The position offers an opportunity to work within a supportive team, with a pathway for professional growth in the healthcare operations field. This is a full-time supervisory role that demands excellent communication skills, attention to detail, and the ability to manage multiple sites and personnel effectively.