Hyatt Place Baltimore Washington Airport - Front Desk Agent
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k plan
Job Description
Our suburban hotel is conveniently located just three miles from BWI Airport and directly across the street from Northrop Grumman, offering easy access to major business and entertainment hubs. Guests can enjoy proximity to Arundel Mills shopping mall, Maryland Live Casino, as well as Baltimore’s famous attractions such as M&T Bank Stadium and the Inner Harbor. With Johns Hopkins University and the University of Maryland Medical Center within a short drive, our hotel caters to a diverse clientele including travelers, business professionals, and tourists alike.
Our establishment is committed to making every guest feel at home by delivering exceptional hospitality and creating lasting memories. What truly sets us apart is our team-oriented culture where collaboration and mutual support drive daily operations. We operate with a people-first approach, emphasizing continuous improvement through daily Stand-up Meetings where wins are celebrated and service strategies are refined. As part of a global company managing over 800 hotels worldwide, we value diversity, inclusion, and provide numerous opportunities for professional growth and development. Our employees benefit from extensive training programs, leadership development, and various employee perks designed to make their career journey rewarding.
We are currently hiring a Front Desk Agent who will be the ultimate guest experience guru. This role is vital as the first and last point of contact for our guests and involves mastering the art of warm welcomes, smooth check-ins, and friendly farewells. The Front Desk Agent embodies the hotel’s commitment to hospitality by making every interaction effortless and inviting. Behind the scenes, this role demands precise coordination of reservations, requests, and any surprises that might arise, requiring a hospitality ninja's multitasking skills.
The ideal candidate will be a Guest Service Superstar, ensuring every guest feels comfortable and valued, whether answering quick inquiries or handling significant requests. You must be a Communication Champ, able to convey messages clearly and confidently both to guests and team members, ensuring seamless flow of information. A Quick-Thinking Problem Solver is essential to handle unexpected challenges promptly, turning potential issues into positive experiences. You will also be a Multitasking Marvel, expertly managing reservations, check-ins, check-outs, and financial transactions with accuracy and efficiency.
As part of a full-time position, this role comes with a competitive benefits package including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. Additionally, we now offer Daily Pay options for eligible employees. Our hotel also provides hotel discounts, online training courses, management apprentice programs, and leadership development opportunities, all designed to help you grow and advance your career in hospitality.
If you are passionate about hospitality, eager to contribute to a supportive and dynamic team, and ready to create exceptional guest experiences, this is your moment to shine. Join us and become an integral part of a forward-thinking hotel that values your effort and invests in your future. Applications for Colorado positions will be accepted until October 31, 2025.
Our establishment is committed to making every guest feel at home by delivering exceptional hospitality and creating lasting memories. What truly sets us apart is our team-oriented culture where collaboration and mutual support drive daily operations. We operate with a people-first approach, emphasizing continuous improvement through daily Stand-up Meetings where wins are celebrated and service strategies are refined. As part of a global company managing over 800 hotels worldwide, we value diversity, inclusion, and provide numerous opportunities for professional growth and development. Our employees benefit from extensive training programs, leadership development, and various employee perks designed to make their career journey rewarding.
We are currently hiring a Front Desk Agent who will be the ultimate guest experience guru. This role is vital as the first and last point of contact for our guests and involves mastering the art of warm welcomes, smooth check-ins, and friendly farewells. The Front Desk Agent embodies the hotel’s commitment to hospitality by making every interaction effortless and inviting. Behind the scenes, this role demands precise coordination of reservations, requests, and any surprises that might arise, requiring a hospitality ninja's multitasking skills.
The ideal candidate will be a Guest Service Superstar, ensuring every guest feels comfortable and valued, whether answering quick inquiries or handling significant requests. You must be a Communication Champ, able to convey messages clearly and confidently both to guests and team members, ensuring seamless flow of information. A Quick-Thinking Problem Solver is essential to handle unexpected challenges promptly, turning potential issues into positive experiences. You will also be a Multitasking Marvel, expertly managing reservations, check-ins, check-outs, and financial transactions with accuracy and efficiency.
As part of a full-time position, this role comes with a competitive benefits package including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. Additionally, we now offer Daily Pay options for eligible employees. Our hotel also provides hotel discounts, online training courses, management apprentice programs, and leadership development opportunities, all designed to help you grow and advance your career in hospitality.
If you are passionate about hospitality, eager to contribute to a supportive and dynamic team, and ready to create exceptional guest experiences, this is your moment to shine. Join us and become an integral part of a forward-thinking hotel that values your effort and invests in your future. Applications for Colorado positions will be accepted until October 31, 2025.
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality or customer service preferred
- knowledge of hotel management software
- basic computer skills including Microsoft Office
- excellent verbal and written communication skills
- strong organizational skills
- ability to handle stressful situations calmly
- flexibility to work various shifts including weekends and holidays
Job Qualifications
- high school diploma or equivalent
- experience in hotel or related field preferred
- familiarity with hotel management software
- proficiency with Microsoft Office suite
- excellent communication and interpersonal skills
- strong problem-solving abilities
- ability to multitask and work under pressure
Job Duties
- greet guests warmly and provide excellent customer service
- manage check-ins and check-outs efficiently
- handle guest inquiries and resolve complaints promptly
- coordinate with housekeeping and maintenance to fulfill guest requests
- process reservations and manage front desk operations
- maintain accurate financial transactions and records
- support team communication and collaboration
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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