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Hyatt Place Baltimore Washington Airport - Front Desk Agent
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k plan
Job Description
Our suburban hotel is conveniently located just three miles from BWI Airport and directly across the street from Northrop Grumman, offering easy access to major business and entertainment hubs. Guests can enjoy proximity to Arundel Mills shopping mall, Maryland Live Casino, as well as Baltimore’s famous attractions such as M&T Bank Stadium and the Inner Harbor. With Johns Hopkins University and the University of Maryland Medical Center within a short drive, our hotel caters to a diverse clientele including travelers, business professionals, and tourists alike.
Our establishment is committed to making every guest feel at home by delivering exceptional ho... Show More
Our establishment is committed to making every guest feel at home by delivering exceptional ho... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality or customer service preferred
- knowledge of hotel management software
- basic computer skills including Microsoft Office
- excellent verbal and written communication skills
- strong organizational skills
- ability to handle stressful situations calmly
- flexibility to work various shifts including weekends and holidays
Job Qualifications
- high school diploma or equivalent
- experience in hotel or related field preferred
- familiarity with hotel management software
- proficiency with Microsoft Office suite
- excellent communication and interpersonal skills
- strong problem-solving abilities
- ability to multitask and work under pressure
Job Duties
- greet guests warmly and provide excellent customer service
- manage check-ins and check-outs efficiently
- handle guest inquiries and resolve complaints promptly
- coordinate with housekeeping and maintenance to fulfill guest requests
- process reservations and manage front desk operations
- maintain accurate financial transactions and records
- support team communication and collaboration
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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