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Hyatt Place Albuquerque Airport - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Daily Pay
Medical insurance
Dental Insurance
vision coverage
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Hyatt Place Albuquerque Airport is a premier hotel property strategically located with convenient access to Albuquerque International Airport (ABQ), the University of New Mexico, Cliff's Amusement Park, ABQ BioPark, Isleta Amphitheater, and the historic downtown area of Albuquerque. Our hotel features a modern, welcoming atmosphere with comfortable guest rooms and a host of amenities that guests love, including an outdoor pool, fitness center, on-site dining options, and a complimentary shuttle service. We pride ourselves on offering an exceptional hospitality experience designed to make every stay memorable and enjoyable for our diverse clientele ranging from business travelers to vacationing families. This... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in hospitality or customer service preferred
  • Ability to use hotel management software
  • Proficient in Microsoft Office applications
  • Excellent communication skills
  • Strong organizational skills
  • Ability to multitask and handle stressful situations

Job Qualifications

  • High school diploma or equivalent
  • Experience in hotel or related field preferred
  • Familiarity with hotel management software
  • Proficiency in Microsoft Office suite
  • Strong communication skills
  • Ability to multitask and work in a fast-paced environment
  • Problem-solving skills

Job Duties

  • Provide warm and welcoming guest service experiences
  • Effectively communicate with guests and team members
  • Quickly resolve guest problems and challenges
  • Manage reservations, check-ins, and check-outs efficiently
  • Handle financial transactions at the front desk
  • Keep front desk operations organized and running smoothly
  • Assist guests with inquiries and special requests

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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