Job Overview
Compensation
Salary
Range $130,000.00 - $160,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus potential
Training opportunities
Employee Discounts
Job Description
Aksarben Heating, Cooling & Plumbing is a leading provider of residential heating, ventilation, air conditioning, and plumbing services in the Omaha, Nebraska area. With a strong reputation built on quality workmanship, exceptional customer service, and trusted relationships with homeowners, Aksarben serves as a reliable and professional home services company dedicated to improving comfort and efficiency in residences throughout the region. Known for its commitment to excellence and comprehensive service offerings, Aksarben Heating, Cooling & Plumbing combines skilled tradesmanship with a customer-centric approach to maintain its position as a preferred service provider in the local market.
The company is currently seeking an experienced HVAC Assistant General Manager to oversee its Residential HVAC division. This full-time leadership role, located in Omaha, NE, offers a competitive salary range of $130,000 to $160,000 annually with bonus potential that could increase total earnings up to $200,000. The HVAC Assistant General Manager will play a critical role in supporting the General Manager by providing effective management oversight of service and support operations within the designated service center. The position demands an individual who is capable of fostering a team environment focused on continuous improvement, high standards of service, and superior customer satisfaction.
Key responsibilities include managing and developing the operations staff with activities such as hiring, training, scheduling, disciplining, and performance evaluations. The assistant general manager is responsible for implementing operational plans and budgets designed to meet profit and growth objectives while monitoring departmental expenditures closely. Attention to detail is critical as the role involves maintaining operational statistics relating to sales, call tracking, vehicle maintenance, and technician productivity.
Ensuring quality service delivery forms a central part of the role, requiring the individual to monitor service functions, establish competitive pricing, and set achievable production goals. The position also involves coordinating warehousing functions, ensuring adequate inventory levels, and managing warranty claim processes. Sales growth is supported through active involvement in new business development and staff training initiatives related to sales. Additionally, the assistant general manager addresses customer concerns to uphold the company’s commitment to customer satisfaction.
Compliance and safety are emphasized strongly in this role, including oversight of safety practices and ensuring the work environment remains accident-free and healthy. The assistant general manager must stay informed of changes in regulations, codes, and industry standards that affect service operations. This position involves collaboration with multiple departments and the implementation of internal controls and policies that support operational excellence.
Ideal candidates will possess a strong background in HVAC service operations management, combined with practical knowledge of plumbing, electricity, and airflow systems. The role demands leadership qualities, excellent communication skills, and solid computer and mathematical abilities. This position reports directly to the General Manager and is an essential leadership role within Aksarben Heating, Cooling & Plumbing’s operations, offering an opportunity to significantly impact the service quality and growth of the residential HVAC division.
The company is currently seeking an experienced HVAC Assistant General Manager to oversee its Residential HVAC division. This full-time leadership role, located in Omaha, NE, offers a competitive salary range of $130,000 to $160,000 annually with bonus potential that could increase total earnings up to $200,000. The HVAC Assistant General Manager will play a critical role in supporting the General Manager by providing effective management oversight of service and support operations within the designated service center. The position demands an individual who is capable of fostering a team environment focused on continuous improvement, high standards of service, and superior customer satisfaction.
Key responsibilities include managing and developing the operations staff with activities such as hiring, training, scheduling, disciplining, and performance evaluations. The assistant general manager is responsible for implementing operational plans and budgets designed to meet profit and growth objectives while monitoring departmental expenditures closely. Attention to detail is critical as the role involves maintaining operational statistics relating to sales, call tracking, vehicle maintenance, and technician productivity.
Ensuring quality service delivery forms a central part of the role, requiring the individual to monitor service functions, establish competitive pricing, and set achievable production goals. The position also involves coordinating warehousing functions, ensuring adequate inventory levels, and managing warranty claim processes. Sales growth is supported through active involvement in new business development and staff training initiatives related to sales. Additionally, the assistant general manager addresses customer concerns to uphold the company’s commitment to customer satisfaction.
Compliance and safety are emphasized strongly in this role, including oversight of safety practices and ensuring the work environment remains accident-free and healthy. The assistant general manager must stay informed of changes in regulations, codes, and industry standards that affect service operations. This position involves collaboration with multiple departments and the implementation of internal controls and policies that support operational excellence.
Ideal candidates will possess a strong background in HVAC service operations management, combined with practical knowledge of plumbing, electricity, and airflow systems. The role demands leadership qualities, excellent communication skills, and solid computer and mathematical abilities. This position reports directly to the General Manager and is an essential leadership role within Aksarben Heating, Cooling & Plumbing’s operations, offering an opportunity to significantly impact the service quality and growth of the residential HVAC division.
Job Requirements
- High school diploma or general education degree (GED)
- 4-6 years of experience in HVAC service operations management
- valid driver’s license
- working knowledge of HVAC, plumbing, electricity and airflow
- knowledge of local codes and general industry standards
- strong communication skills
- supervisory experience
- computer and mathematical skills
- trade licensure desired
Job Qualifications
- High school diploma or general education degree (GED)
- 4-6 years of experience in HVAC service operations management
- related experience and/or advanced training or equivalent combination of education and experience may be substituted
- bachelor’s degree in business administration preferred
- working knowledge of HVAC, plumbing, electricity and airflow systems required
- trade licensure desired
- valid driver’s license required
- working knowledge of local codes and general industry standards
- strong supervisory, communication, computer and mathematical skills
Job Duties
- Manages and develops designated service center operations staff including hiring, terminating and disciplining of employees, setting work priorities, conducting staff meetings, scheduling employees, counseling employees, coordinating training, evaluating performance and directing work assignments to ensure effective operations
- Implements operational plans and budgets to achieve profit and growth goals
- Monitors departmental expenditures and enters and maintains operational statistics such as call tracking, daily sales, technician tracking, and vehicle maintenance
- Manages daily service center operations to ensure proper procedures and guidelines are in place and followed for quality installations and services
- Performs or manages service functions to ensure quality work, competitive pricing, and production goals
- Manages support functions to ensure implementation and compliance with office procedures, records maintenance and reporting
- Coordinates warehousing functions to maintain adequate inventory levels, accuracy of stock count, and warranty claims reporting
- Participates in sales generation by actively seeking new business and assisting in sales material creation and training
- Resolves customer issues and complaints to ensure satisfaction
- Remains current on regulatory, economic, and competitive environment changes affecting service center operations
- Assists in establishing and monitoring internal controls, policies, and procedures
- Reviews and promotes safety and health work environment and oversees safety reporting
- May assist in establishing pricing structures and labor rates
- Monitors dispatch operations to ensure appropriate work distribution based on workload and technician expertise
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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