Job Overview
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work environment
Job Description
NECHV, located in Boston, MA, is an established organization dedicated to supporting Veterans through various human services and programs. As a reputable entity in the community, NECHV operates with a mission to provide comprehensive assistance and resources to Veterans in need, fostering their well-being and facilitating a smoother transition to civilian life. The organization integrates multiple departments to ensure holistic care, including Human Services and Operations, working collectively to deliver targeted services aimed at enhancing the quality of life for Veterans. NECHV is known for its commitment to integrity, professionalism, and proactive support, continually aiming to improve its services through... Show More
Job Requirements
- Ability and desire to deliver the highest customer service experience to all internal and external customers
- Ability to multi-task in a fast paced, multi-priority environment
- Proficient in MS Office with ability to quickly adapt to new tools and processes
- Possess the highest level of integrity, confidentiality and discretion
- Proactive and detail oriented with the ability to manage and meet deadlines
- Punctual, dependable, and flexible
- Maintain and promote a focus on continuous improvement
- Contribute to incident reports and paperwork generated related to position
- Able to sit for extended periods of time to accomplish work and able to navigate 9 flights of stairs
Job Qualifications
- Bachelor's degree preferred
- Advanced computer skills
- proficient in MS Office with particular focus on calendar management
- Minimum of two years of customer service, administrative or related experience
- Excellent organizational, communication (verbal and written) and listening skills
- Professional and proactive demeanor, welcoming attitude
- Extraordinary work attitude with a Veteran focus
Job Duties
- Act as the first point of contact within reception area greeting Veterans and coordinating their meeting times with Human Service team members
- Coordinates the greeting, screening and direction of Veterans arriving at the Human Services department, screens and directs Veterans and staff, including checking for appropriate ID badges
- Provide administrative support on a variety of projects and or tasks to support the Human Services Team
- Responsible for efficient scheduling of classrooms and meeting rooms, as well as appointments for Veterans
- Works with Intake Process to initiate and coordinate the most efficient processes effectively to ensure best intake experience to Veterans
- Posts absentee staff members daily, including partial day absences
- Attend Operations meetings, Human Services meetings and others, as necessary
- Maintains bulletin boards for cleanliness and timeliness/relevance of information
- Maintain office supplies, coffee area supplies, receive and directs deliveries appropriately
- Assists with Facilities-related issues for the office, proactively maintaining organization and efficiency of the office and workspaces
- Maintains security protocol by following procedures and monitoring door
- Responsible for maintaining a safe and clean reception area and conference rooms daily
- Assists with special projects as requested
Job Location
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