Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health benefits
retirement plans
Job Description
Hilton is a world-renowned leader in the hospitality industry, known for delivering exceptional guest experiences across a vast network of hotels globally. With a history of welcoming over 3 billion guests worldwide, Hilton continuously sets new standards in the travel and hospitality sector, guided by its founding vision to fill the earth with the light and warmth of hospitality. The company prides itself on an award-winning workplace culture, having earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. Hilton is committed to fostering a positive, inclusive, and inspiring work environment where team members are valued and supported throughout their career journeys. This emphasis on employee well-being and comprehensive benefits makes Hilton not just a great place to stay but also a great place to work.
The role of Training Manager at Hilton is a vital position responsible for managing and enhancing the training programs that empower hotel team members to provide memorable and high-quality guest experiences. As a Training Manager, you will design, plan, and deliver comprehensive hotel training initiatives aligned with corporate goals and industry standards, covering topics such as harassment-free workplace policies, diversity, new team member orientation, leadership development, and customer service excellence. You will play a pivotal role in monitoring performance trends through regular meetings with department managers, trainers, and team members to foster continuous improvement and recognize achievements.
This role demands a strategic approach to assessing existing training programs, identifying areas for enhancement, and implementing solutions tailored to specific departmental needs, including alcohol awareness, food safety, and job skills checklists. The Training Manager is also responsible for managing and auditing training records using designated systems to ensure compliance and up-to-date documentation. Additionally, leading and inspiring the training team by providing coaching, monitoring performance, and promoting a positive and productive work environment is an essential aspect of this position.
At Hilton, core values such as acting with integrity, inspiring leadership, teamwork, ownership, and a focus on the present moment guide the qualities expected of every team member. The Training Manager position not only contributes directly to the success of Hilton’s hospitality standards but also supports the personal and professional growth of hotel staff, enabling them to deliver exceptional service and contribute to the brand’s legacy. Hilton’s commitment to employee support extends beyond professional development, offering unmatched perks and benefits designed to enhance team members’ well-being and financial security. By joining Hilton as a Training Manager, you will be part of a dedicated community that values exceptional care, inclusive culture, and the opportunity to make every guest stay truly memorable.
The role of Training Manager at Hilton is a vital position responsible for managing and enhancing the training programs that empower hotel team members to provide memorable and high-quality guest experiences. As a Training Manager, you will design, plan, and deliver comprehensive hotel training initiatives aligned with corporate goals and industry standards, covering topics such as harassment-free workplace policies, diversity, new team member orientation, leadership development, and customer service excellence. You will play a pivotal role in monitoring performance trends through regular meetings with department managers, trainers, and team members to foster continuous improvement and recognize achievements.
This role demands a strategic approach to assessing existing training programs, identifying areas for enhancement, and implementing solutions tailored to specific departmental needs, including alcohol awareness, food safety, and job skills checklists. The Training Manager is also responsible for managing and auditing training records using designated systems to ensure compliance and up-to-date documentation. Additionally, leading and inspiring the training team by providing coaching, monitoring performance, and promoting a positive and productive work environment is an essential aspect of this position.
At Hilton, core values such as acting with integrity, inspiring leadership, teamwork, ownership, and a focus on the present moment guide the qualities expected of every team member. The Training Manager position not only contributes directly to the success of Hilton’s hospitality standards but also supports the personal and professional growth of hotel staff, enabling them to deliver exceptional service and contribute to the brand’s legacy. Hilton’s commitment to employee support extends beyond professional development, offering unmatched perks and benefits designed to enhance team members’ well-being and financial security. By joining Hilton as a Training Manager, you will be part of a dedicated community that values exceptional care, inclusive culture, and the opportunity to make every guest stay truly memorable.
Job Requirements
- Bachelor’s degree or equivalent experience
- Experience in hospitality training or related roles
- Strong leadership and communication skills
- Proficiency with training program design and delivery
- Ability to manage multiple training initiatives simultaneously
- Knowledge of compliance and regulatory training requirements
Job Qualifications
- Bachelor’s degree or equivalent experience in hospitality, human resources, or related field
- Proven experience in designing and delivering training programs within the hospitality industry
- Strong interpersonal and leadership skills
- Ability to assess training needs and implement effective solutions
- Proficient in managing training records and using training management systems
- Excellent communication and organizational skills
Job Duties
- Develop training programs including harassment-free workplace, diversity, new team member orientation, leadership, and service
- Monitor and review performance through meetings with department managers, trainers, and team members
- Deliver continuous improvement by assessing and enhancing existing training initiatives
- Manage and audit individual team member training records using designated systems
- Oversee departmental training programs such as alcohol awareness, food safety, and job skills checklists
- Inspire and develop the training team by providing coaching and fostering a positive work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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