Job Overview
Compensation
Salary
Range $80,000.00 - $92,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Employee Discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States, known for its rapid growth and commitment to excellence in the hospitality industry. As a prominent player, Sonesta boasts a diverse portfolio that includes full-service and focused hotels strategically located in major cities. The company operates over 1,000 properties across eight countries, combining owned, managed, and franchised locations to provide guests with exceptional service and unmatched hospitality experiences. Driven by a passion for the human side of hospitality, Sonesta emphasizes delivering service with passion, fostering loyalty with purpose, and creating meaningful connections with every guest. This philosophy is at the core of its mission to offer quality, value, and remarkable hospitality in every stay.
Sonesta is currently seeking a dedicated and experienced Human Resources Manager to join their dynamic team. This role is pivotal in setting the tone for Sonesta's Culture of Caring, where leaders are expected to create amazing moments not only for guests but also for team members. The Human Resources Manager will lead the daily activities of the HR department, ensuring the delivery of services that meet or exceed employee needs while supporting overall business success. This position requires maintaining compliance with all relevant laws, regulations, and operating standards. The core mission of the Human Resources Manager is to drive departmental results by overseeing critical functions such as recruitment, total compensation, training and development, employee and labor relations, leave management, reward and recognition programs, health and safety initiatives, and performance management.
In this strategic role, the Human Resources Manager works closely with Sonesta's management team to provide visionary leadership and ensure tactical execution that aligns with the company’s revenue and profitability objectives. The ideal candidate will have a passion for building, motivating, and leading teams that consistently achieve results. Sonesta managers are known for being achievement-oriented and guest-focused, looking beyond just customers to include internal talent as valuable stakeholders. This position also involves collaborating across different departments and the corporate office to influence and inspire employees to perform at their highest standard, fostering an environment of trust and integrity.
Among the key responsibilities, the Human Resources Manager will be deeply involved in managing the recruitment process, particularly for non-exempt candidates, while assisting in hiring exempt positions. Responsibilities include screening, interviewing, coordinating background checks, and processing the necessary employment paperwork. The manager also partners with department heads to anticipate staffing needs and prepare budgets accordingly. A significant part of the role involves ensuring compliance with affirmative action goals by attracting a diverse candidate pool and maintaining HRIS data integrity for efficient human resource management.
Additional duties include ensuring employee files are complete and secure, representing HR in the hotel safety committee, managing leave claims such as FMLA and workers’ compensation, responding to unemployment claims, and promoting effective employee relations programs. The Human Resources Manager will also oversee onboarding processes, facilitate HR orientation programs, coordinate annual training sessions with corporate partners, and manage training programs focused on brand initiatives, guest service, and performance management.
Financial management is another critical aspect, with responsibilities including controlling labor costs, supporting timely payroll processing, and managing staffing levels to meet operational and financial goals. The role firmly focuses on leading with passion by prioritizing success from the perspective of employees, guests, and owners, and fostering a positive, culture-rich environment marked by respect and integrity.
Sonesta offers a competitive pay range of $80,000 to $92,000 annually, depending on factors including job knowledge, skills, and experience. The company also emphasizes benefits that support the health and financial security of its employees and their families. This is an excellent opportunity for an HR professional who thrives in a fast-paced, evolving hospitality environment and is committed to making a meaningful impact in a leading international hotel organization.
Sonesta is currently seeking a dedicated and experienced Human Resources Manager to join their dynamic team. This role is pivotal in setting the tone for Sonesta's Culture of Caring, where leaders are expected to create amazing moments not only for guests but also for team members. The Human Resources Manager will lead the daily activities of the HR department, ensuring the delivery of services that meet or exceed employee needs while supporting overall business success. This position requires maintaining compliance with all relevant laws, regulations, and operating standards. The core mission of the Human Resources Manager is to drive departmental results by overseeing critical functions such as recruitment, total compensation, training and development, employee and labor relations, leave management, reward and recognition programs, health and safety initiatives, and performance management.
In this strategic role, the Human Resources Manager works closely with Sonesta's management team to provide visionary leadership and ensure tactical execution that aligns with the company’s revenue and profitability objectives. The ideal candidate will have a passion for building, motivating, and leading teams that consistently achieve results. Sonesta managers are known for being achievement-oriented and guest-focused, looking beyond just customers to include internal talent as valuable stakeholders. This position also involves collaborating across different departments and the corporate office to influence and inspire employees to perform at their highest standard, fostering an environment of trust and integrity.
Among the key responsibilities, the Human Resources Manager will be deeply involved in managing the recruitment process, particularly for non-exempt candidates, while assisting in hiring exempt positions. Responsibilities include screening, interviewing, coordinating background checks, and processing the necessary employment paperwork. The manager also partners with department heads to anticipate staffing needs and prepare budgets accordingly. A significant part of the role involves ensuring compliance with affirmative action goals by attracting a diverse candidate pool and maintaining HRIS data integrity for efficient human resource management.
Additional duties include ensuring employee files are complete and secure, representing HR in the hotel safety committee, managing leave claims such as FMLA and workers’ compensation, responding to unemployment claims, and promoting effective employee relations programs. The Human Resources Manager will also oversee onboarding processes, facilitate HR orientation programs, coordinate annual training sessions with corporate partners, and manage training programs focused on brand initiatives, guest service, and performance management.
Financial management is another critical aspect, with responsibilities including controlling labor costs, supporting timely payroll processing, and managing staffing levels to meet operational and financial goals. The role firmly focuses on leading with passion by prioritizing success from the perspective of employees, guests, and owners, and fostering a positive, culture-rich environment marked by respect and integrity.
Sonesta offers a competitive pay range of $80,000 to $92,000 annually, depending on factors including job knowledge, skills, and experience. The company also emphasizes benefits that support the health and financial security of its employees and their families. This is an excellent opportunity for an HR professional who thrives in a fast-paced, evolving hospitality environment and is committed to making a meaningful impact in a leading international hotel organization.
Job Requirements
- Bachelor’s degree in human resources, business administration, or related field
- Minimum of 5 years of experience in human resources management
- Proven track record in the hospitality industry preferred
- Strong understanding of labor laws and compliance
- Experience with HRIS and related software
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and work in a fast-paced environment
- Strong leadership and team-building capabilities
- Commitment to diversity and inclusion
- Ability to handle sensitive and confidential information appropriately
- Availability to work flexible hours if necessary
Job Qualifications
- Bachelor’s degree in human resources, business administration, or related field
- Proven experience in human resources management, preferably within the hospitality industry
- Strong knowledge of employment laws, regulations, and compliance requirements
- Demonstrated ability to lead and motivate teams to achieve organizational goals
- Experience with HRIS systems and data management
- Excellent interpersonal and communication skills
- Ability to handle confidential information with discretion
- Skilled in conflict resolution and employee relations
- Experience in recruitment, onboarding, and training development
- Strong organizational and multitasking abilities
- Ability to collaborate effectively across departments and influence stakeholders
Job Duties
- Identify, recruit, and make recommendations for hiring all non-exempt candidates
- Assist Human Resources Director in the hiring process for all exempt positions
- Screen, interview, coordinate background checks/references, and process applicable paperwork for all candidates
- Work with department heads to anticipate and plan for upcoming staffing needs and related budgets
- Document outreach efforts and effectively recruit to attract a diverse candidate pool to ensure implementation and monitoring of Affirmative Action goals
- Plan, direct, and coordinate HRIS activities of the hotel to maximize the use of human resources
- Ensure employee files contain required employment paperwork, proper performance management documentation, and files are properly maintained and secured for the required length of time
- Represent Human Resources at the property Safety Committee
- help to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity
- Assist in the management of associate leave claims (FMLA, Personal, Worker’s Compensation, etc.) to ensure appropriate employee care, manage costs and track time off
- Provide required documentation in response to unemployment claims
- Participate in unemployment hearings as needed
- Ensure that paperwork is complete, and that documentation is thorough, so the company’s position can be legally and effectively represented
- Support and administer effective employee relations programs
- Assist in the research and investigation of non-exempt workplace issues to discover facts, identify potential liability to the Company, document and facilitate resolution
- Support and promote the Employee Resolution process
- Identify themes and solutions to re-occurring issues
- Assist in planning of employee events, update bulletin boards and monitors and assist in creating annual employee engagement activities calendar
- Oversee onboarding of non-exempt employees and the HR orientation program for employees to receive the appropriate new hire training to successfully perform their job
- Ensure coordination and facilitation of new hire orientation program and attendance by all new hires with the participation of the leadership team in training programs
- Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process
- Ensure compliance with procedures for accessing, reviewing, and auditing employee files
- Communicate property rules and regulations via the employee handbook and code of conduct
- Ensure all safety and security policies are communicated to employees on a regular basis
- Assist with ensuring all annual compliance trainings have been completed, as well as any start or local required trainings
- Work with Corporate Training Partner to schedule and execute required annual training
- Help control labor costs and expenses
- Support the Payroll staff in the completion of timely and accurate processing of bi-weekly payroll for all hotel employees
- Help manage staffing levels to ensure that operational needs and financial objectives are met
- Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives
- Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect roles
- Support, comply and promote company initiative, policies and guidelines
- Handle employee issues in a professional and timely manner
- Responsible for ensuring success through the eyes of employees, guests, and owners
- Utilize and collaborate with resources across different departments and corporate office
- Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
- Focus on the mission and well-being of the department, hotel, and company as a whole
- Lead by example and operate with integrity and respect
Job Criteria
Experience
No experience required
Job Location
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