Hskp Assistant Manager-Operations Rooms (NE)(HtlOps)

The Sheraton Grand Chicago Riverwalk, located at 301 E North Water St, Chicago, Illinois, is a prestigious hotel renowned for its exceptional hospitality and commitment to delivering an outstanding guest experience. As a prominent part of Marriott International's portfolio, Sheraton Grand Chicago Riverwalk embodies a welcoming spirit, connecting guests through engaging experiences and thoughtful service. This full-time management position offers a competitive hourly wage ranging from $28.35 to $31.73, with eligibility for bonuses, making it an attractive opportunity for those pursuing a career in hotel operations and guest services.

This role is an entry-level management position focused on supporting the day-to-day activities of Rooms Operations, encompassing key areas such as Housekeeping, Recreation, Laundry, Staff management, AYS, and Concierge/Guest Services. The position plays an essential role in the seamless orchestration of guest arrival and departure procedures while maintaining the highest standards of cleanliness across the property. The successful candidate will work closely with existing teams to ensure both guest and employee satisfaction while contributing to the achievement of the property's operating budget.

In this capacity, the management trainee is entrusted with opening and closing shifts in Front Desk and Housekeeping, ensuring all assigned checklists and responsibilities are completed efficiently and thoroughly. A solid understanding of the diverse functions within Rooms Operations, including Recreation, Laundry, Bell Staff, AYS, and Concierge services, is crucial to fulfilling the role's requirements. The candidate should also be proficient in operating departmental equipment and promptly reporting any malfunctions to maintain smooth operational flow.

Moreover, the position demands familiarity with night audit procedures and the ability to interpret critical reports that influence revenue management and operational strategy. Emphasizing compliance with loss prevention policies and the ability to communicate clear performance expectations to employees strengthens the management team's effectiveness. Scheduling staff to meet business demands prudently and tracking employee attendance are also vital responsibilities, ensuring optimal resource allocation throughout the hotel's busiest periods.

Financial acumen forms an integral part of this role, as the incumbent contributes to managing budgets, payroll, and departmental controllable expenses to meet or surpass budgeted goals. The candidate's insight into how Rooms Operations impacts overall financial objectives empowers strategic decisions that benefit the property’s revenue and occupancy rates. Engaging in selling procedures to maximize room revenue and verifying the accuracy of room rates supports the hotel in achieving its financial targets.

As a frontline representative of the Sheraton Grand Chicago Riverwalk, this management position also focuses heavily on the guest experience. The role involves assisting with investigations related to employee and guest accidents and utilizing guest information tracking systems to recognize and cater to repeat guests' preferences. Setting a positive example for guest relations and proactively seeking guest feedback are essential for continually enhancing service quality. Handling guest problems and complaints in a professional and effective manner, along with reviewing guest satisfaction results and comment cards, helps maintain the hotel’s reputation for excellence.

Sheraton and Marriott International stand firmly committed to equal employment opportunities, embracing diversity and inclusion within their workforce. The company fosters an environment where associates' unique backgrounds, talents, and experiences are celebrated, creating a rich cultural blend that strengthens team dynamics. This commitment extends to providing a comprehensive range of benefits designed to support employees and their families, promote wellbeing, and foster career growth. By joining Sheraton Hotels & Resorts, candidates become part of a global community dedicated to being 'The World’s Gathering Place,' where meaningful guest experiences are at the heart of what they do.

Overall, this is an exceptional opportunity for individuals eager to develop their management skills within a globally recognized hotel brand, contributing meaningfully to guest satisfaction and operational success. The Sheraton Grand Chicago Riverwalk invites passionate, team-oriented individuals to join their legacy of hospitality excellence and become the best version of themselves in a dynamic and rewarding workplace.