HR Administrative Receptionist

Fort Worth, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Company paid basic term life

Paid Time Off

Voluntary Medical Insurance

Dental Insurance

Vision Insurance

short term disability

long term disability

401(k)

Job Description

Goodwill North Central Texas is a respected nonprofit organization committed to empowering individuals and communities through education, job training, and employment services. Situated in Fort Worth, Texas, this organization plays a vital role in transforming lives by providing meaningful opportunities for career development and economic independence. Goodwill North Central Texas is known for its comprehensive approach to community support, including retail operations that fund its mission and direct services that help shape brighter futures for many individuals across the region.

The HR Administrative Receptionist role at Goodwill North Central Texas is a full-time position located at their 4200 Airport Fwy campus in Fort Worth. This position is a frontline representative role responsible for maintaining the first impression visitors and callers have of the agency. With a typical schedule of Monday through Friday, starting at 8 am for a 40-hour workweek, this role is essential in managing communication and administrative tasks within the HR department and the broader organization. The salary for this position is based on experience, reflecting Goodwill's recognition of the value brought by seasoned professionals.

As an HR Administrative Receptionist, the candidate is tasked with operating the agency's central phone system, efficiently managing calls, greeting and directing clients, visitors, and employees, as well as ensuring a professional and courteous environment in the lobby area. This role demands a high degree of organization and customer service skills, as well as the ability to maintain a professional demeanor that positively impacts the agency's brand and reputation. The receptionist is also responsible for providing general information about company programs and events, managing safety and security protocols for visitors and deliveries, and ensuring smooth operational flow within the HR department on numerous administrative fronts.

Furthermore, the position involves supporting community service programs administratively by handling written communications, record keeping, application processes, and generating completion letters, as well as mail distribution and organizational tasks within HR. The receptionist will also play a key role in training backup staff, participating collaboratively in team functions, and engaging in professional development opportunities aligned with Goodwill’s organizational goals. This role requires the individual to be physically present full-time, actively engaging with a busy office environment while handling multiple priorities with consistency and punctuality.

Joining Goodwill North Central Texas as an HR Administrative Receptionist means becoming part of a dedicated team striving to deliver excellent service to the public and internal stakeholders alike. This opportunity is ideal for candidates who have prior experience in customer service or administrative roles, enjoy working in a dynamic and supportive environment, and wish to contribute to a mission-driven organization that fosters community empowerment and inclusivity.

Job Requirements

Minimum of six months experience working with the public or in customer service
ability to sit for 100% of the time
ability to reach and operate keyboard and phone
visually monitor lobby activities
clear and concise speech on phone and in person
work 100% in person without remote work potential
experience working in office lobby environment with noise and temperature variations
documentation satisfying I-9 requirements
ability to pass background check and drug screen

Job Qualifications

Minimum of six months prior experience working with the public or demonstrating customer service
proficiency with MS Word and Excel
demonstrated oral and written communication skills
excellent accuracy and organization
basic number sense
preferred experience with PowerPoint
preferred advanced Excel skills
preferred some college coursework

Job Duties

Operate the agency’s central phone system
answer and transfer calls
greet and receive callers and visitors
notify and direct clients and visitors to proper staff
keep track of callers on hold and visitors in the lobby
provide follow-up to ensure orderly and timely assistance
maintain professional appearance and demeanor
provide general company, event, and program information to visitors or refer them to proper staff
partner with company departments to maintain accurate contact information
follow company safety procedures related to building security and visitors
provide administrative support to the mandated community service program
complete required written communication and record retention
respond to phone inquiries from the public and stores
conduct application intake, review, and approval
confirm assignments and generate completion letters
manage HR mail functions including collection and distribution
organize HR documents as assigned
create and distribute employee discount cards
train receptionist backups
act as backup to HR staff in assigned areas
participate in all HR functions including scheduling and event support
attend training and cross-training
embrace professional development
display consistent timeliness and adherence to work schedule
perform other assigned duties